Import & Customs Customer Service Specialist (Noon Shift)

Toll Group; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

The Toll Group is seeking a Customer Service Officer to join our Bayan Lepas, Penang team, on the Noon shift (2PM–11PM). You will manage client relationships, ensure accurate import documentation, and support ongoing logistics operations.

The role requires 3–5 years of freight forwarding experience, strong communication across global partners, and flexibility for holidays and overtime. Join a diverse, fast-paced environment with opportunities to impact service quality.

Qualifications

• 3–5 years’ experience in freight forwarding, focusing on import and customs operations.
• Strong stakeholder management and relationship-building abilities.
• Customer-centric mindset with knowledge of account management and transaction processes.
• Leadership experience to motivate teams toward targets (added advantage).
• Excellent English communication with customers and global partners.

Responsibilities

• Manage client relationships, handle escalations, and communicate clearly to maintain trust.
• Ensure accurate documentation, regulatory compliance, and adherence to import SOPs.
• Act as proactive problem solver to anticipate risks and resolve issues quickly.
• Monitor performance, analyze gaps, and plan manpower to meet targets.
• Support during holidays and overtime when required.

Skills

Stakeholder management

Customer service

Communication

Leadership

Problem solving

Job description

The Toll Group is seeking a Customer Service Officer to join our Bayan Lepas, Penang team, on the Noon shift (2PM–11PM). You will manage client relationships, ensure accurate import documentation, and support ongoing logistics operations.

The role requires 3–5 years of freight forwarding experience, strong communication across global partners, and flexibility for holidays and overtime. Join a diverse, fast-paced environment with opportunities to impact service quality.