Impactful Training Operations Coordinator

BSI; Kuala Lumpur; Presencial; MYR 42.000 - 66.000; Jornada completa

Descripción de la vacante

BSI in Kuala Lumpur is seeking a dedicated operational planning support for the training business. You will manage training scheduling, resource planning, client onboarding, vendor registration, and delivery coordination to ensure efficient use of trainer resources and a seamless training experience.

You will work with sales, operations and public training teams to maintain calendars, monitor service levels, and drive process improvements.

Formación

• Preferable experience in a coordination, scheduling or planning role.
• Ability to build strong relationships with tutors, sales, clients and cross-functional teams.
• Proactive problem solving.
• Ability to work independently and within a team.
• Remain calm and positive in a fast-moving environment.
• Strong organization and time management skills.

Responsabilidades

• Coordinate and manage training delivery schedules with tutors, sales, and operations.
• Manage tutor diaries and respond to scheduling changes.
• Plan tutor workload during non-delivery periods.
• Coordinate trainer assignments and external resources.
• Maintain training delivery records in internal systems.
• Monitor SLAs, KPIs and delivery objectives.
• Identify and resolve scheduling conflicts to minimize disruption.
• Support process improvements for training operations.
• Collaborate with Training Business Manager to align with objectives.
• Update public training calendars and communicate availability.
• Maintain contracts with trainers and training partners.
• Handle training admin in Salesforce and other systems.
• Prepare and monitor training schedules and resource utilization reports.
• Provide admin support for logistics, venues, materials.
• Manage client onboarding and vendor registration documentation.

Conocimientos

Coordination

Scheduling

Planning

Stakeholder management

Time management

Descripción del empleo

BSI in Kuala Lumpur is seeking a dedicated operational planning support for the training business. You will manage training scheduling, resource planning, client onboarding, vendor registration, and delivery coordination to ensure efficient use of trainer resources and a seamless training experience.

You will work with sales, operations and public training teams to maintain calendars, monitor service levels, and drive process improvements.