Training Admin Executive

BSI; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

BSI in Kuala Lumpur is seeking a dedicated operational planning support for the training business. You will manage training scheduling, resource planning, client onboarding, vendor registration, and delivery coordination to ensure efficient use of trainer resources and a seamless training experience.

You will work with sales, operations and public training teams to maintain calendars, monitor service levels, and drive process improvements.

Qualifications

• Preferable experience in a coordination, scheduling or planning role.
• Ability to build strong relationships with tutors, sales, clients and cross-functional teams.
• Proactive problem solving.
• Ability to work independently and within a team.
• Remain calm and positive in a fast-moving environment.
• Strong organization and time management skills.

Responsibilities

• Coordinate and manage training delivery schedules with tutors, sales, and operations.
• Manage tutor diaries and respond to scheduling changes.
• Plan tutor workload during non-delivery periods.
• Coordinate trainer assignments and external resources.
• Maintain training delivery records in internal systems.
• Monitor SLAs, KPIs and delivery objectives.
• Identify and resolve scheduling conflicts to minimize disruption.
• Support process improvements for training operations.
• Collaborate with Training Business Manager to align with objectives.
• Update public training calendars and communicate availability.
• Maintain contracts with trainers and training partners.
• Handle training admin in Salesforce and other systems.
• Prepare and monitor training schedules and resource utilization reports.
• Provide admin support for logistics, venues, materials.
• Manage client onboarding and vendor registration documentation.

Skills

Coordination

Scheduling

Planning

Stakeholder management

Time management

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Purpose of the position

To provide dedicated operational planning support for the training business by managing training scheduling, resource planning, client onboarding, vendor registration, and delivery coordination activities. This role is essential to ensuring efficient utilization of trainer resources, maintaining service excellence, supporting business growth, and enabling the timely conversion of sales opportunities into delivered revenue. By centralizing training operations and administrative activities, the role allows sales and business managers to focus on revenue generation while ensuring customers receive a seamless and professional training experience.

Key Responsibilities and Accountabilities

• Coordinate and manage training delivery schedules, working closely with tutors, sales teams, operations, and other internal stakeholders to ensure seamless execution of training programmes.
• Manage tutor diaries and resource planning, responding promptly and effectively to scheduling requests and operational changes.
• Plan and allocate tutor workload during non-delivery periods, including personal development, course material development and other value-added activities.
• Coordinate trainer assignments and external resources to ensure adequate coverage for the forward training schedule.
• Maintain accurate and up-to-date training delivery records across internal systems, including Salesforce event updates and supporting activities related to tutor’s job booking.
• Monitor training delivery performance against established Service Level Agreements (SLAs), Key Performance Indicators (KPIs), utilization targets, and monthly delivery objectives.
• Proactively identify, manage, and resolve scheduling conflicts and operational challenges to minimize disruption to training delivery and commitments.
• Support the administration, maintenance, and continual improvement of processes and systems required for efficient training operations and client service excellence.
• Collaborate closely with the Training Business Manager to align delivery activities with business objectives and coordinate efforts across sales and operations teams.
• Manage and work closely with public training team to update public training calendars, ensuring schedule accuracy and timely communication of training availability.
• Ensure contractual arrangements and working relationships with trainers, training partners, and other key suppliers are maintained, regularly reviewed, and continuously improved in the best interests of the business and customers.
• Handle training operational administration within Salesforce and other business systems to support effective planning, reporting, and service delivery.
• Prepare, maintain, and monitor training schedules, trainer allocations, and resource utilization reports to support business planning and decision-making.
• Provide administrative support for training logistics, venue coordination, training materials, and other delivery-related activities as required.
• Manage client onboarding and vendor registration administration, including the preparation, submission, tracking, and maintenance of customer-required documentation to support business opportunities and ensure timely order processing.

Knowledge, experience and qualifications

• Preferable with previous experience in a coordination, scheduling or planning role where organization and prioritization have been key to success.
• Ability to build strong and credible relationships with various stakeholders such as tutors, sales team, clients, other cross functional teams.
• A proactive approach and problem-solving ability.
• Able to work independently while collaborating effectively within a team.
• The ability to stay calm, focused and positive in a busy, fast-moving environment.
• Organisation and time management skills

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.