Training Operations Coordinator

BSI Services Malaysia Sdn Bhd; Kuala Lumpur; Presencial; MYR 45.000 - 89.000; Jornada completa

Descripción de la vacante

BSI Services Malaysia Sdn Bhd is seeking an Operations Coordinator to support the training business by managing scheduling, resource planning, client onboarding, and vendor registration. The role focuses on efficient trainer utilization, service excellence, and enabling revenue growth through coordinated delivery operations.

You will centralize training operations while sales and business managers concentrate on revenue generation, ensuring customers receive a seamless and professional training

Formación

• Experience coordinating, scheduling or planning activities.
• Ability to work with tutors, sales teams and operations.
• Proactive problem-solving and organization.
• Capable of independent work in a team environment.

Responsabilidades

• Coordinate and manage training delivery schedules with tutors, sales, and operations.
• Manage tutor diaries and resource planning and respond to scheduling requests.
• Plan tutor workload during non-delivery periods for development activities.
• Coordinate trainer assignments and external resources for forward schedules.
• Maintain training delivery records in internal systems and Salesforce updates.
• Monitor performance against SLAs, KPIs, utilization targets, and monthly delivery goals.
• Identify and resolve scheduling conflicts to minimize disruptions.
• Support process improvement for training operations and client service excellence.
• Collaborate with Training Business Manager to align delivery with business objectives.
• Update public training calendars and ensure timely communication of availability.
• Maintain relationships with trainers and training partners for best interests of business.

Conocimientos

Coordination

Scheduling

Resource planning

Stakeholder management

Team collaboration

Descripción del empleo

BSI Services Malaysia Sdn Bhd is seeking an Operations Coordinator to support the training business by managing scheduling, resource planning, client onboarding, and vendor registration. The role focuses on efficient trainer utilization, service excellence, and enabling revenue growth through coordinated delivery operations.

You will centralize training operations while sales and business managers concentrate on revenue generation, ensuring customers receive a seamless and professional training