Strategic Operations Training Lead

MVC Resources; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Zohorecruit Kuala Lumpur is seeking an experienced L&D leader to design and drive multi-tier training roadmaps across high-volume restaurant networks. You will oversee end-to-end capability-building initiatives, store workflows, and service culture improvements.

The role collaborates with Field Ops, QA, Supply Chain, HR, and HQ L&D, while coordinating external vendors. English and Mandarin communication is essential; regular travel across regional stores is expected.

Qualifications

• Degree in Human Resources, Hospitality Management, Business Administration, Adult Education or equivalent.
• 5+ years driving operations training, L&D, or talent strategy in high-volume restaurant, retail or hospitality settings.
• Experience with site rollouts, multi-unit operations, franchisee enablement, and leadership development.
• Knowledge of instructional design, training delivery, metrics, and reporting tools.
• Strong communication across regional ops and international HQ.

Responsibilities

• Design and execute multi-tier training roadmaps (monthly, quarterly, annual) for operational priorities and market expansion.
• Oversee end-to-end capability-building initiatives including openings, store workflows, product quality, service culture, and hygiene compliance.
• Upgrade learning frameworks and materials to align with enterprise benchmarks and local market needs.
• Author and update training content for leaders, new hires, and frontline staff.
• Lead onboarding tracks, talent pools, and coach enablement to drive performance.
• Deploy evaluation frameworks to monitor adoption, engagement, and business impact.
• Collaborate with Field Ops, QA, Supply Chain, HR, and HQ L&D to translate needs into learning solutions.
• Identify, negotiate with, and supervise external training vendors and providers.
• Prepare management reports on milestones, gaps, and continuous improvement.

Skills

Operations training

L&D strategy

Instructional design

Franchisee enablement

Cross-functional collaboration

English & Mandarin

Travel readiness

Education

Degree in Human Resources, Hospitality Management, Business Administration, Adult Education

Tools

LMS / learning platforms

Job description

Zohorecruit Kuala Lumpur is seeking an experienced L&D leader to design and drive multi-tier training roadmaps across high-volume restaurant networks. You will oversee end-to-end capability-building initiatives, store workflows, and service culture improvements.

The role collaborates with Field Ops, QA, Supply Chain, HR, and HQ L&D, while coordinating external vendors. English and Mandarin communication is essential; regular travel across regional stores is expected.