IMMIGRATION CONSULTANT

Santa Fe Relocation; Selangor; On-site; MYR 60,000 - 110,000; Full time

Job summary

Santa Fe Relocation in Malaysia is seeking an Immigration Consultant to provide end-to-end work/residence services for corporate clients and individuals. You will manage client expectations, prepare contractual agreements, and ensure all activities are billed per approved pricing.

Key duties include monitoring document expiry, data entry into CORE, archiving per ISO standards, and maintaining strong relations with government authorities.

Qualifications

• Tertiary qualification in a relevant discipline is required.
• Current registration as Immigration Consultant where legislation requires.
• At least 2 years of relevant immigration experience.
• Superior English ability and fluency in local language where applicable.

Responsibilities

• Provide end-to-end immigration and work/residence authorization services for clients.
• Manage client expectations and ensure all services are billed per pricing.
• Input data into CORE and ensure accuracy across systems.
• Monitor document expiry dates and alert clients as needed.
• Archive filings per ISO requirements and respond promptly to inquiries.
• Maintain relationships with government/immigration authorities and stakeholders.
• Ensure service delivery aligns with the Scope of Work and quote if extra is needed.

Skills

Client management

English proficiency

Communication skills

Education

Bachelor's degree or equivalent

Tools

CORE database

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Provide end-to-end service in relation to secure work/residence authorization for corporate clients or direct consumers.

Manage client expectations and provide client’s contractual agreement or Santa Fe KPIs’ ensuring every service is billed as per approved pricing.

Monitor documents expiry dates and alert clients as appropriate.

Input all necessary information in CORE (or any other database used by the group to monitor and deliver Immigration services) and ensure data accuracy.

Ensure filing/archiving of every case as per ISO requirements.

Respond promptly and accurately to all communication and requests from applicants, Corporate Mobility/HR, internal clients and Government Authorities.

Ensure the service delivered is consistent with agreed Scope of Work (SOW) and alert Client and/or Manager should be service require additional quote.

Develop and maintain solid relationships with Government/Immigration authorities and obtain updates related to specific cases or Policies if any changes.

Requirements:

Tertiary Qualification in relevant discipline

Current registration as Immigration Consultant in locations where required by Legislation.

Must have at least 2 years’ relevant immigration experience.

Superior English ability and fluency in local language depending on office location.

The attributes and behaviours required for Santa Fe Values of Quality, Efficiency, People, Safety, Respect and Ethics.

Candidates with relevant industry experience with more than 5 years of service will consider for a senior role.