Immigration Consultant

100 Fragomen, Del Rey, Bernsen & Loewy, LLP; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Job summary

Fragomen is hiring a Consultant to join our team in Kuala Lumpur to manage visa applications and assigned casework from initiation through completion, ensuring progress within required timelines and service level agreements.

You will provide timely, professional support to clients, update case information in CRM and other platforms, and collaborate with senior team members to maintain high‑quality service delivery and knowledge sharing across the firm.

Qualifications

• Previous visa processing experience, with experience independently managing applications or casework.
• Strong client‑facing experience and commitment to delivering high‑quality client service.
• Strong research and problem‑solving skills, including the ability to investigate unfamiliar or complex visa requirements.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to producing accurate work.
• Good organizational and time‑management skills, with the ability to manage competing priorities and deadlines.
• Ability to work independently while collaborating effectively with senior team members and colleagues.
• Professional, proactive, and willing to share knowledge and support the wider team.
• Additional language skills would be advantageous.

Responsibilities

• Manage visa applications and assigned casework from initiation through completion, ensuring applications are accurate, progressed within required timelines, and meet agreed Service Level Agreements.
• Provide timely and professional support to clients, responding to queries and providing accurate information on visa requirements and application processes.
• Maintain accurate and up-to-date case information within CRM and other technology platforms, including key communications, milestones, and case progress.
• Monitor individual workload and workflows, prioritising competing deadlines and escalating service or case‑related issues where appropriate.
• Research visa requirements and more complex or unique cases, seeking guidance from senior team members where required.
• Maintain strong knowledge of relevant visa processes, internal procedures, systems, and service requirements.
• Support invoicing and other case administration activities to ensure matters are completed in a timely manner.
• Build effective working relationships with clients, colleagues, and other teams across the business to support high‑quality service delivery.
• Share knowledge and provide guidance or training to Visa Coordinators and other Consultants as required.
• Support more complex casework, process improvements, and additional projects under the guidance of senior team members.

Job description

Job Description Fragomen is looking to hire a Consultant to join our team.

RESPONSIBILITIES

• Manage visa applications and assigned casework from initiation through completion, ensuring applications are accurate, progressed within required timelines, and meet agreed Service Level Agreements.
• Provide timely and professional support to clients, responding to queries and providing accurate information on visa requirements and application processes.
• Maintain accurate and up-to-date case information within CRM and other technology platforms, including key communications, milestones, and case progress.
• Monitor individual workload and workflows, prioritising competing deadlines and escalating service or case‑related issues where appropriate.
• Research visa requirements and more complex or unique cases, seeking guidance from senior team members where required.
• Maintain strong knowledge of relevant visa processes, internal procedures, systems, and service requirements.
• Support invoicing and other case administration activities to ensure matters are completed in a timely manner.
• Build effective working relationships with clients, colleagues, and other teams across the business to support high‑quality service delivery.
• Share knowledge and provide guidance or training to Visa Coordinators and other Consultants as required.
• Support more complex casework, process improvements, and additional projects under the guidance of senior team members.

REQUIREMENTS

• Previous visa processing experience, with experience independently managing applications or casework.
• Strong client‑facing experience and commitment to delivering high‑quality client service.
• Strong research and problem‑solving skills, including the ability to investigate unfamiliar or complex visa requirements.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to producing accurate work.
• Good organizational and time‑management skills, with the ability to manage competing priorities and deadlines.
• Ability to work independently while collaborating effectively with senior team members and colleagues.
• Professional, proactive, and willing to share knowledge and support the wider team.
• Additional language skills would be advantageous.

At Fragomen, we offer excellent training and the opportunity to work alongside knowledgeable professionals and immigration specialists in a collaborative and global environment. Finding the right person is very important to us. We hope that finding the right place is important to you.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre‑employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed.

Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end‑to‑end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more.

The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real‑time compliance, WorkRight, its multi‑jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship.

With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry.

Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families.

Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients.

Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment.

Well‑being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work‑life balance and benefits that cover a wide range of well‑being needs of all employees.

Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check‑ins per year to help you progress in your career.

Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.