IBM WebSphere

Lancesoft; Shah Alam; On-site; MYR 90,000 - 120,000; Full time

Job summary

Lancesoft in Cyberjaya, Malaysia, seeks an experienced Application / Middleware Support Engineer to join our onsite team. The role centers on IBM WebSphere WAS, middleware integration, production support, troubleshooting, and incident management.

You will provide L2 production support for enterprise apps, monitor environments, perform RCA, manage incidents and changes per ITIL, and collaborate with development, infrastructure, and database teams to keep production running smoothly.

Qualifications

• Experience with IBM WebSphere Application Server (WAS) and production support.
• Strong knowledge of ITIL incident, problem and change management.
• Proficient in SQL and Oracle databases; understands integration/middleware tech.
• Hands-on troubleshooting of middleware and application incidents; RCA experience.

Responsibilities

• Provide L2 application and middleware production support for enterprise apps and integration platforms.
• Monitor environments and proactively identify and resolve issues.
• Troubleshoot application, integration, connectivity, and middleware incidents.
• Perform root cause analysis (RCA) and implement corrective actions.
• Manage incidents, problems, and changes per ITIL processes.
• Collaborate with development, infrastructure, database, integration, and business teams to resolve production issues.
• Support deployment, configuration, maintenance, and operations across middleware platforms.
• Ensure timely resolution of incidents with strong customer focus.

Skills

IBM WebSphere WAS

Application / Production Support

Integration & Middleware tech

SQL & Oracle DB

HTTP / HTTPS

SFTP / FTP / FTPS / AS2

Shell Scripting

ITIL & Incident/Change Mgmt

Tools

IBM MQ / IIB

Shell Scripting

Job description

Hiring | IBM WebSphere – Application / Middleware Support Engineer

We are looking for an experienced Application / Middleware Support Engineer to join our team in Cyberjaya, Malaysia. The ideal candidate will have strong hands‑on experience in IBM WebSphere, middleware/integration technologies, production support, troubleshooting, and incident management.

Work Mode: Onsite

Role: Application / Middleware Support Engineer

Focus: L2 Production & Middleware Support

Key Responsibilities

• Provide L2 application and middleware production support for enterprise applications and integration platforms.
• Monitor application and middleware environments and proactively identify and resolve issues.
• Troubleshoot application, integration, connectivity, and middleware‑related incidents.
• Perform root cause analysis (RCA) and implement appropriate corrective and preventive actions.
• Manage incidents, problems, and changes in accordance with ITIL processes.
• Work closely with development, infrastructure, database, integration, and business teams to resolve production issues.
• Support deployment, configuration, maintenance, and operational activities across middleware platforms.
• Ensure timely resolution of incidents while maintaining strong customer focus and service quality.

Must-Have Technical Skills

• IBM WebSphere Application Server (WAS)
• Application / Production Support
• Integration & Middleware technologies
• SQL & Oracle Database
• HTTP / HTTPS
• SFTP / FTP / FTPS / AS2

Good to Have

• IBM MQ / IIB
• Shell Scripting

Candidate Profile

• Strong understanding of ITIL and Incident, Problem & Change Management.
• Excellent troubleshooting and analytical skills.
• Ability to investigate complex production issues and perform effective RCA.
• Strong communication and stakeholder management skills.
• Good command of English, both written and verbal.
• Customer-focused approach with strong ownership and accountability.
• Comfortable working in an onsite production support environment.