IBM WebSphere Middleware Production Support Engineer

Lancesoft

Shah Alam

On-site

MYR 70,000 - 110,000

Full time

9 days ago

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Job summary

Jora Malaysia is seeking an experienced Application / Middleware Support Engineer to join our Cyberjaya team onsite. The role focuses on L2 production and middleware support, with hands-on work in IBM WebSphere, integration technologies, and incident management.

You will monitor environments, troubleshoot incidents, perform RCA, and coordinate with development and operations teams. Strong ITIL knowledge and English communication are essential.

Qualifications

Experience in IBM WebSphere Application Server and production support.
Strong knowledge of ITIL incident, problem and change management.
Proficiency with SQL and Oracle database operations.
Experience with HTTP/HTTPS, file transfer protocols (SFTP/FTP/FTPS/AS2).

Responsibilities

Provide L2 application and middleware production support for enterprise systems.
Monitor and proactively identify issues in application and middleware environments.
Troubleshoot incidents across application, integration, and middleware layers.
Perform root cause analysis and implement corrective actions.
Manage incidents, problems, and changes per ITIL processes.
Collaborate with development, infrastructure, and business teams to resolve issues.
Support deployment, configuration, maintenance and operations of middleware platforms.

Skills

IBM WebSphere

Application support

Middleware technologies

SQL

Oracle

HTTP/HTTPS

SFTP/FTP/FTPS/AS2

Tools

IBM MQ

IIB

Shell scripting

Job description

You will monitor environments, troubleshoot incidents, perform RCA, and coordinate with development and operations teams. Strong ITIL knowledge and English communication are essential.

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