Hyperscale Data Center Deployment Lead

Oracle; Johor; On-site; MYR 480,000 - 720,000; Full time

Job summary

Oracle in Malaysia is seeking an experienced Datacenter Services Operations SME to support on-site deployments and expansions in a mission-critical environment. You will serve as a hardware and network expert, guiding teams, ensuring SLA adherence, and maintaining comprehensive documentation.

The role requires strong English communication, deep knowledge of data center design and power/cooling, and the ability to coordinate with engineering and business operations across functions.

Responsibilities

• Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads
• Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives
• Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity
• Defines acceptance criteria and sign-off gates for network changes; ensures interoperability and error-free integration with upstream and downstream systems
• Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs
• Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed
• Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls
• Ensures comprehensive documentation, audit trails, and change records; prepares for and leads compliance reviews and remediations
• Leads post-incident reviews and enterprise-level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet
• Partners with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity
• Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching
• Influences staffing and readiness plans for on-call and peak events; models inclusive practices and cross-team collaboration
• Planning & Execution - Drives completion of complex and/or ambiguous work areas in accordance with broad project requirements. Provides leadership to team members on shifting priorities and resources according to team needs.
• Collaboration & Partnership - Collaborates across Lines of Business to lead the delivery of impactful work and provide support for critical team objectives.
• Problem Solving - Proactively develops and shares procedures to identify and resolve complex issues, serving as the final non-managerial escalation point for the team.
• Continuous Learning - Models continuous learning by actively seeking to expand knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field.
• Continuous Improvement - Recommends, implements, and shares strategies to improve the efficiency and effectiveness of complex processes, protocols, and workflows for own and other teams.

Job description

Oracle in Malaysia is seeking an experienced Datacenter Services Operations SME to support on-site deployments and expansions in a mission-critical environment. You will serve as a hardware and network expert, guiding teams, ensuring SLA adherence, and maintaining comprehensive documentation.

The role requires strong English communication, deep knowledge of data center design and power/cooling, and the ability to coordinate with engineering and business operations across functions.