Operations Director

Xircle Talent; Kulai; On-site; MYR 180,000 - 360,000; Full time

Job summary

Xircle Talent client in Malaysia seeks an Operations Director to lead the data center operations team, oversee day-to-day facility management, and ensure reliable, secure, and compliant performance. You will drive capacity planning, incident and change management, disaster recovery readiness, and continuous improvements, aligning with strategic goals and client SLAs.

The role requires deep expertise in electrical, mechanical, and fire protection systems, with a track record in mission-critical

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering, Building Services, Facilities Management, or equivalent.
• Extensive knowledge of mechanical, electrical, and fire protection systems.
• Minimum of 15 years of experience in data center operations and critical infrastructure.

Responsibilities

• Manage day-to-day data center operations, ensuring smooth functioning and SLAs.
• Oversee capacity planning, incident and change management, and disaster recovery.
• Lead and mentor the operations team to drive productivity and excellence.
• Ensure uptime, availability, and regulatory compliance across the data center.

Skills

Data center operations

Leadership

Incident management

Problem solving

Building services knowledge

Education

Bachelor's degree in Electrical or Mechanical Engineering, Building Services, Facilities Management, or equivalent

Tools

CDCP

CDCMP

Job description

About Our Client

Our client is a leading developer, investor, and operator of hyperscale data centers in Asia.

Job Summary

The Operations Director will report to the Managing Director, leading the Operations Team. This role is accountable for overseeing the day-to-day management and maintenance of our client's data center in Malaysia, ensuring efficient, reliable, and secure operations.

Key Responsibilities

• Manage day-to-day data center operations, ensuring smooth functioning, efficiency, and adherence to service level agreements (SLAs).
• Optimize performance of critical infrastructure (e.g., chiller plant, power distribution units).
• Develop and implement data center strategies aligned with organizational short-term, mid-term, and long-term goals.
• Provide leadership, guidance, and mentorship to the team, fostering high productivity and operational excellence.
• Ensure data center uptime and availability.
• Develop and implement robust incident and change management processes, disaster recovery, and business continuity plans.
• Respond to and resolve critical incidents promptly, minimizing impact and ensuring high service availability.
• Review and approve change requests, ensuring proper testing, documentation, and communication.
• Manage budgeting and cost, identifying optimization opportunities without compromising service quality.
• Ensure data center compliance with relevant regulations and standards (data security, privacy, environmental sustainability).
• Maintain relationships with clients, vendors, and service providers.
• Ensure accurate documentation of data center processes, procedures, and configurations.
• Report operational performance, uptime, incident management, and capacity utilization to stakeholders.
• Stay updated on emerging technologies, industry trends, and best practices.
• Drive process improvements, automation, and innovation to enhance operational effectiveness and scalability.

Requirements

• Bachelor's degree in Electrical or Mechanical Engineering, Building Services, Facilities Management, or equivalent.
• Extensive knowledge of mechanical, electrical, and fire protection systems.
• Minimum of 15 years of experience in data center operations and critical infrastructure systems, with a focus on mission-critical environments.
• Excellent problem-solving and root cause analysis skills.
• Exceptional customer experience and leadership skills.
• Certified Data Centre Professional (CDCP), Certified Data Centre Management Professional (CDCMP), or similar certifications are highly desirable.