Senior Data Center Technical Operations Lead

Keppel (Data Centres and Networks Division); Sedenak; On-site; MYR 89,000 - 156,000; Full time

Job summary

Keppel (Data Centres and Networks Division) in Malaysia seeks a Technical Operation Engineer, DC Operations, to act as the primary contact for customer requests covering M&E works and related tasks. You will prepare scope of work for vendors, align with Sales on client drivers, develop project docs, and lead vendor teams to ensure timely delivery with no downtime.

Strong stakeholder, vendor, and customer engagement skills are essential, as is the ability to work in a fast-paced data-center

Qualifications

• Diploma/Degree in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required.
• 5+ years’ experience in data center / mission-critical operations.
• Experience in managing customer fit-out works and project delivery in critical environments.
• Financial acumen with demonstrated ability to manage budgets, costs, and profitability.
• Excellent stakeholder management, vendor management, and customer engagement skills.
• A team player with the ability to work alongside subject matter experts to deliver projects on time.
• Able to work in a fast-paced environment.
• Knowledge in M&E systems setup, ability to interpret drawings/schematic diagrams.

Responsibilities

• Point of contact for customer requests covering M&E works and related tasks.
• Prepare scope of work for vendor quotes.
• Work with Sales to understand and define client’s key business drivers and requirements.
• Liaise with clients to develop project documentation, such as Statement of Work and implementation plans.
• Coordinate with internal stakeholders and external vendors to ensure effective delivery of projects.
• Lead a group of vendors during implementation to ensure timely deliverables with no downtime.
• Propose technically viable solutions that satisfy client requirements and add value to the proposal.
• Ensure all documents and drawings are in place before handover to Service Operations team.
• Support audit programs related to Tech & Project ops.
• Prepare Change Management documents for major activity and attend CAB meetings.
• Respond to after-hours and unplanned emergencies as required.
• Travel overseas for work as needed.
• Such other duties and responsibilities as may be reasonably requested.

Skills

Stakeholder management

Vendor management

Customer engagement

Leadership

Communication

Education

Diploma/Degree in Electrical or Mechanical Engineering/Facilities Management

Job description

Keppel (Data Centres and Networks Division) in Malaysia seeks a Technical Operation Engineer, DC Operations, to act as the primary contact for customer requests covering M&E works and related tasks. You will prepare scope of work for vendors, align with Sales on client drivers, develop project docs, and lead vendor teams to ensure timely delivery with no downtime.

Strong stakeholder, vendor, and customer engagement skills are essential, as is the ability to work in a fast-paced data-center