Hybrid Global Logistics & Customer Service Coordinator

VitalAire Canada Inc.; Malaysia; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Air Liquide Maritime Sdn Bhd in Malaysia seeks a logistics-focused professional to manage customer requests, coordinate transport bookings and handle end-to-end Order-to-Cash processes. You will prepare documentation, ensure timely billing and collaborate with procurement, QHSE and operations to deliver superior service.

The role requires 1–3 years in customer service or logistics, familiarity with ERP systems, and strong English and Bahasa Malaysia communication.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• 1–3 years experience in Customer Service, Logistics Coordination, Order Management or Freight Forwarding.
• Experience with ERP systems (Microsoft Dynamics AX or Neptune) and Google Workspace is an added advantage.
• Understanding of Incoterms, customs clearance, CIPL, and transport safety regulations (IMDG/DG) is an added advantage.
• Strong analytical mindset, detail-oriented and customer-centric problem-solver.
• Excellent written and verbal communication skills in English and Bahasa Malaysia.

Responsibilities

• Serve as a primary point of contact for customers, business development managers and commercial teams for inquiries, order processing and account setups.
• Plan and execute transport bookings across road carriers and freight forwarders, monitoring daily shipment statuses to resolve delays.
• Coordinate shipments for Dangerous Goods (DG) and Non-DG cargoes in compliance with IMDG and group safety procedures.
• Prepare, review, and manage import/export documentation including Commercial Invoices and Packing Lists (CIPL).
• Lead end-to-end Order-to-Cash process to ensure accurate and timely fulfillment of customer orders, including Sales Orders, price quotations, Delivery Notes and Sales Invoices.
• Coordinate with operations to ensure timely order fulfillment, delivery confirmation and accurate billing; review and assemble Certificate Packages (QA/QC docs, Certificates of Analysis, Certificates of Origin).
• Partner with finance on credit collection, debtor aging follow-ups, credit/debit notes, and invoice/pricing queries.
• Participate in month-end financial closure to ensure timely billing and procurement cost accounting.
• Use ERP systems and Google platforms for order tracking, shipment reporting, freight cost audits and operational analysis.
• Initiate purchase requisitions with procurement for business needs, manage GRN process and align with internal stakeholders.
• Collaborate with procurement on Purchase Orders for gas refills/affiliates while aligning with QHSE and Supply Chain teams.

Skills

Customer service

Logistics coordination

Order management

Freight forwarding

English

Bahasa Malaysia

Education

Bachelor's degree in Supply Chain Management, Business Administration, Maritime/Transportation or equivalent

Tools

ERP systems (Microsoft Dynamics AX or Neptune)

Google Workspace

Job description

Air Liquide Maritime Sdn Bhd in Malaysia seeks a logistics-focused professional to manage customer requests, coordinate transport bookings and handle end-to-end Order-to-Cash processes. You will prepare documentation, ensure timely billing and collaborate with procurement, QHSE and operations to deliver superior service.

The role requires 1–3 years in customer service or logistics, familiarity with ERP systems, and strong English and Bahasa Malaysia communication.