Maritime Customer Service & Logistics Coord APAC Hybrid

Balazs; Malaysia; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Air Liquide Maritime Sdn Bhd is seeking a skilled Customer Service & Logistics Coordinator to support the Offshore Energies business in APAC. You will manage customer requests, process orders, coordinate DG/Non-DG shipments, and prepare shipping documents, while ensuring compliance with IMDG and company policies.

You will work with commercial and operations teams to resolve issues, perform O2C activities, and support month-end close using ERP systems and Google Workspace.

Qualifications

• Bachelor's degree in Supply Chain Management, Business Administration, Maritime/Transportation or equivalent.
• 1–3 years experience in Customer Service, Logistics Coordination, Order Management, or Freight Forwarding.
• Experience with ERP systems (Microsoft Dynamics AX or Neptune) and Google Workspace is an added advantage.
• Understanding of Incoterms, customs clearance, CIPL, and transport safety regulations (IMDG/DG) is an added advantage.

Responsibilities

• Serve as a primary contact for customers, business development managers, and commercial teams for inquiries, order processing, and account setups.
• Plan and execute transport bookings across road carriers and freight forwarders, monitoring daily shipment statuses to resolve delays.
• Coordinate shipments for Dangerous Goods (DG) and Non-DG cargoes in compliance with IMDG and group safety procedures.
• Prepare, review, and manage import/export documentation, including Commercial Invoices and Packing Lists (CIPL).
• Lead end-to-end Order-to-Cash process to ensure accurate and timely fulfillment of customer orders.
• Process Sales Orders, generate quotations, issue Delivery Notes, and dispatch Sales Invoices on schedule.
• Coordinate with operations to ensure timely order fulfillment, delivery confirmation, and accurate billing.
• Review and assemble Certificate Packages (QA/QC docs, Certificates of Analysis/Origin) with shipping and billing documents.
• Partner with finance on credit collection, debtor aging, and invoice/pricing queries.
• Participate in month-end close to ensure timely billing and accurate procurement cost accounting.
• Utilize ERP systems and Google platforms for order tracking, shipment reporting, and cost audits.
• Initiate purchase requisitions, handle GRN, and align with internal stakeholders; collaborate on PO for gas refills.

Skills

Customer service

Logistics coordination

Order management

Analytical thinking

Communication skills

Education

Bachelor's degree in Supply Chain Management

Tools

Microsoft Dynamics AX

Neptune ERP

Google Workspace

Job description

Air Liquide Maritime Sdn Bhd is seeking a skilled Customer Service & Logistics Coordinator to support the Offshore Energies business in APAC. You will manage customer requests, process orders, coordinate DG/Non-DG shipments, and prepare shipping documents, while ensuring compliance with IMDG and company policies.

You will work with commercial and operations teams to resolve issues, perform O2C activities, and support month-end close using ERP systems and Google Workspace.