Hybrid Fund Administrator: Client Experience APAC

fnz; Kuala Lumpur; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Job summary

FNZ is seeking an experienced Fund Administrator to join our Client Experience team in Kuala Lumpur, supporting the APAC business. You will deliver high-quality fund administration and client services to new and existing clients, advisers, and product owners using FNZ's platform.

Your day-to-day work includes money-in, money-out, maintenance, and insurance processes, with a strong focus on accuracy, timely responses, and compliant service delivery in a fast-paced environment.

Qualifications

• Experience in fund administration or a similar financial services operations role.
• Strong time management skills with the ability to prioritise competing tasks effectively.
• High level of accuracy and attention to detail, particularly in high-volume processing environments.
• Ability to investigate issues independently, identify root causes, and propose practical solutions.
• Clear and professional written and verbal communication skills.

Responsibilities

• Process day-to-day fund administration work accurately and efficiently, including Australian superannuation transactions such as contributions, payments, beneficiary updates, and account maintenance.
• Manage and progress work items from the case queue, ensuring requests are logged, picked up, and completed within agreed service levels.
• Handle repetitive, high-volume processing tasks while maintaining a high level of accuracy and attention to detail.
• Support other operational functions as required, including Corporate Actions, Cash, and related fund services activities.
• Communicate clearly and professionally with all colleagues and respond to client related queries via email and case management systems.
• Prioritise and manage workload effectively in a fast-paced environment to consistently meet KPIs and SLAs.
• Collaborate with team members to ensure smooth service delivery and timely issue resolution.
• Participate in structured training and ongoing competency assessments to build knowledge across fund administration disciplines.
• Identify opportunities for process improvement once established in the role, and assist with ad-hoc tasks or projects as required to support wider Customer Experience operations.

Skills

Time management

Attention to detail

MS Office proficiency

Written and verbal communication

Autonomy and team working

Tools

Microsoft Excel

Outlook

Job description

FNZ is seeking an experienced Fund Administrator to join our Client Experience team in Kuala Lumpur, supporting the APAC business. You will deliver high-quality fund administration and client services to new and existing clients, advisers, and product owners using FNZ's platform.

Your day-to-day work includes money-in, money-out, maintenance, and insurance processes, with a strong focus on accuracy, timely responses, and compliant service delivery in a fast-paced environment.