Fund Administrator – APAC Client Experience (Hybrid)

FNZ (UK) Ltd; Kuala Lumpur; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

FNZ (UK) Ltd in Kuala Lumpur is seeking an experienced Fund Administrator to deliver high-quality fund administration and client services across APAC. You will handle money‑in/out, maintenance, and insurance processes, ensuring accurate service delivery and alignment with standards.

You will work with the Client Experience team to manage case queues, meet KPIs, and collaborate with colleagues to resolve client queries while building knowledge across fund administration disciplines.

Qualifications

• Prior experience in fund administration or a similar financial services operations role.
• Strong time management skills with the ability to prioritise competing tasks effectively.
• High level of accuracy and attention to detail, particularly in high-volume processing environments.
• Ability to investigate issues independently, identify root causes, and propose practical solutions.
• Confident computer literacy, including strong proficiency in Microsoft Office (particularly Excel and Outlook).
• Clear and professional written and verbal communication skills.
• Proven ability to manage repetitive or high-volume workloads and perform under pressure when required.
• Adaptable and responsive to change, including regulatory, process, and organisational changes.
• Self-motivated and enthusiastic, with the ability to work autonomously while contributing positively as a team player.

Responsibilities

• Process day to day fund administration work accurately and efficiently, including Australian superannuation transactions such as contributions, payments, beneficiary updates, and account maintenance.
• Manage and progress work items from the case queue, ensuring requests are logged, picked up, and completed within agreed service levels.
• Handle repetitive, high‑volume processing tasks while maintaining a high level of accuracy and attention to detail.
• Support other operational functions as required, including Corporate Actions, Cash, and related fund services activities.
• Communicate clearly and professionally with all colleagues and respond to client related queries via email and case management systems.
• Prioritise and manage workload effectively in a fast‑paced environment to consistently meet KPIs and SLAs.
• Collaborate with team members to ensure smooth service delivery and timely issue resolution.
• Participate in structured training and ongoing competency assessments to build knowledge across fund administration disciplines.
• Identify opportunities for process improvement once established in the role, and assist with ad‑hoc tasks or projects as required to support wider Customer Experience operations.

Skills

Time management

Attention to detail

MS Office (Excel/Outlook)

Communication

Problem-solving

Autonomy

Team player

Tools

Microsoft Office

Job description

FNZ (UK) Ltd in Kuala Lumpur is seeking an experienced Fund Administrator to deliver high-quality fund administration and client services across APAC. You will handle money‑in/out, maintenance, and insurance processes, ensuring accurate service delivery and alignment with standards.

You will work with the Client Experience team to manage case queues, meet KPIs, and collaborate with colleagues to resolve client queries while building knowledge across fund administration disciplines.