Hybrid Enterprise SaaS Customer Success Executive

Infobip ltd.; Kuala Lumpur; Hybrid; MYR 80,000 - 100,000; Full time

Benefits offered by this job

Financial rewards & recognition

Flexible work arrangements

Employee Stock Ownership Plan

Work-life balance and Well-being

Career mobility

Professional development

International mobility

Job summary

Infobip ltd. is looking for a Customer Success Executive in Kuala Lumpur to drive customer adoption and retention for their SaaS solutions. The ideal candidate has 5+ years of relevant experience and strong interpersonal skills to build enduring relationships with enterprise clients.

This hybrid role offers flexibility while supporting a vibrant work culture focused on collaboration and innovation.

Qualifications

• 5 years of experience in customer success or account management, ideally in SaaS or cloud communications.
• Experience managing enterprise or mid-market accounts.
• Proven track record of driving customer adoption, retention, and revenue growth.

Responsibilities

• Build and maintain trusted relationships with assigned customers.
• Serve as primary point of contact for SaaS matters.
• Monitor account health and proactively address risks.

Skills

Customer success management

Technical understanding of SaaS

Strong communication skills

Data-driven decision making

Job description

Infobip ltd. is looking for a Customer Success Executive in Kuala Lumpur to drive customer adoption and retention for their SaaS solutions. The ideal candidate has 5+ years of relevant experience and strong interpersonal skills to build enduring relationships with enterprise clients.

This hybrid role offers flexibility while supporting a vibrant work culture focused on collaboration and innovation.