Client Success Executive

Experian Asia Pacific; Kuala Lumpur; Hybrid; MYR 50,000 - 80,000; Full time

Benefits offered by this job

Hybrid work arrangement

Inclusive paid leave

Career growth opportunities

Exposure to diverse, global teams

ExperianCares Flexi Benefits

Job summary

Experian Asia Pacific in Kuala Lumpur seeks a proactive Sales Support/Client Success coordinator to assist Strategic Account Managers with proposals, documentation, and client onboarding. You will maintain records, ensure compliance, and help with data requests and timelines.

You will also support billing inquiries, deliver sales performance reports to leadership, and keep Salesforce data accurate while assisting with client due diligence when needed.

Qualifications

• Diploma or Bachelor degree in related field.
• 1+ year experience in client success/sales support/account support or similar role.
• Experience in banking/fintech industry is a plus.

Responsibilities

• Draft and coordinate agreements, proposals, and related documentation.
• Develop sales enablement materials (guides, templates, best practices).
• Manage administrative tasks and maintain records for proposals and client docs to ensure compliance.
• Prepare proposals and coordinate with Account Managers on data requirements and timelines.
• Follow up on client consents and ensure documentation is completed on time.
• Coordinate client system upgrades and communicate updates to clients.
• Assist with billing/payments or related issues with finance partners.
• Prepare and deliver sales performance reports to Leadership Team.
• Maintain data integrity in Salesforce and track Best Practice Score.
• Support client due diligence and onboarding processes when needed.

Skills

Client success coordination

Book of business management

Documentation and reporting

Presentations

Sales support

Banking/Fintech knowledge

Education

Bachelor's degree in Business/Administration/Management/Finance/Marketing

Tools

Salesforce

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and affirmative action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Job Description

What You’ll Be Doing

• Support the Strategic Account Management Team after they have secured or initiated a business opportunity by helping draft and coordinate agreements, proposals, and related documentation based on qualified sales discussions.
• Help develop sales enablement materials, including guides, templates, and best practices, to support internal consistency.
• Manage administrative tasks and maintain accurate records of proposals, internal policy document, client access management and documentation to ensure compliance with internal processes and audit requirements.
• Prepare proposals and work with Account Managers to understand data requirements, timelines, and client needs.
• Follow up on client consents and ensure all required documentation is completed accurately and on time.
• Coordinate and support existing client system upgrades and enhancements by working with our teams to track progress, manage timelines, and communicate important updates to clients.
• Work with finance and company partners to resolve billing or payment-related issues.
• Prepare and deliver accurate sales performance reports and business review to Leadership Team.
• Manage data integrity in Salesforce, including regular updates to ensure the Best Practice Score is maintained.
• Provide support to Sales Support teams in conducting Client Due Diligence (CDD) and assisting with client onboarding processes when needed.

Qualifications

What We’re Looking For

• Diploma or Bachelor of Degree in Business Studies/Administration/Management, Finance, Marketing or related field.
• 1 or more years of experience in client success, sales support, account support, or a similar client -facing coordination role.
• Familiarity with banking and finance industry or fintech industry will be an advantage.
• Experience balancing a book of business and Experience balancing a book of business and follow up with internal teams.
• Experience documenting customer pain points, workflows, and requests mindset with accuracy in documentation and reporting.
• Clear Experience conducting quarterly business reviews, detailing customers' adoption of and progress with the product for internal coordination.
• Prepare slides and presentation materials when necessary

Additional Information

Benefits and Perks

• Hybrid work arrangement: You will divide your time between working remotely and working from the office. You will work from the office at least two days per week. You and your manager will agree on your office days, taking business and client needs into consideration.
• Inclusive paid leave
• People-first and inclusive workplace
• Career growth opportunities
• Exposure to diverse, global teams
• ExperianCares Flexi Benefits

Recruitment Fraud Awareness

Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process.