Human Resources Specialist

Infosys; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global IT services firm in Petaling Jaya seeks an HR Shared Services Administrator. This role focuses on administrative support for HR projects, reviews job requisitions, and manages compensation-related tasks. Ideal candidates will have a bachelor's degree and 2-4 years of experience in HR shared services. Strong knowledge of HRIS systems like SAP/Workday is essential. The position requires effective communication and organizational skills.

Qualifications

• 2-4 years related experience in shared service environment, preferably in HR.
• Demonstrate knowledge of MNC office procedures and human resources functions.
• Fluent in English; proficiency in a second language is an advantage.

Responsibilities

• Coordinate administration for HR projects and participate in HR audits.
• Review job requisitions submitted by hiring managers.
• Propose work level and market data to recruiter.

Skills

Problem-solving aptitude

Attention to detail

Organizational skills

Communication skills

Teamwork skills

Education

Bachelor's degree in Business studies/Administration/Management or equivalent

Higher Secondary/STPM/A Level/Pre-U

Tools

SAP

Workday

HRIS

MS Office

Job description

The HR Shared Services Administrator delivers administrative support to the organization on various HR subject matters. This individual is responsible for supporting HR initiatives, in support of organization growth. This position focuses on administration and transactional activities within the HR Shared Services department. They provided direct administrative support to senior HR employees in the HR Shared Services department and works cooperatively with team members to support completing the HR department objectives. Provides direct support to company employees, other HR groups and company management as part of a centralized function to handle a variety of HR-related transactions. Receives and responds to requests concerning HR policies/programs. Appropriately routes requests from employees to others for additional information. May respond to practices inquiries via online resources and/or telephone. Processes various paper and electronic forms related to documenting human resources activities such as new-hire onboarding, change-of-status, performance evaluations, benefits, termination of employment, etc. Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested.

About the Role

This role focuses on administration and transactional activities within the HR Shared Services department.

Responsibilities

• Co-ordinate administration for HR projects & participate in HR audits.
• Co-ordinate HR projects, meetings.
• Job Requisition: Review the job requisition submitted by hiring managers via HRIS to ensure the accuracy of information provided in the job requisition.
• Job Offer: Proposes work level, internal parity and market data to recruiter prior an offer proposal is prepared.
• Review the compensation package proposed by the recruiter to ensure it is within the proposed Market Salary Range, Internal Parity, allocated budget, align with latest Total Rewards guideline, as well as approved by Head of HR and HOD.
• Ensure the remuneration information in the HRIS is tally with the remuneration package in the Salary Calibration form in the parking lot.
• Compensation Change Review: Responsible to review the reason of compensation change, new job details (if any), proposed remuneration is according to the Total Rewards guideline, and benchmark against Mercer Market Data, Internal parity, and approved salary increase range.
• Ensure the Template A for new remuneration is being filled, approved and park in the parking lot.
• Others: Resolve inquiries and requests via case management solution; perform daily review of open case queues.
• Identify and deliver quality improvement initiatives based on quality monitoring.
• To respond on Total Rewards queries from BU (management, employees, etc.) that is escalated from the contact center within their own authorization and capability.
• To liaise with Country HRBP if there are any issues that needs BU confirmation.
• Work closely with Total Rewards COE to ensure all transactions are reviewed according to the latest Total Rewards guideline and policy.
• Support Team Lead and Ops Manager as and when required.
• Provide guidance to Senior & Junior agent.

Qualifications

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, bachelor's degree, Post Graduate Diploma, Professional Degree, master's degree, Business studies/ Administration/ Management or equivalent.
• 2-4 years related experience in shared service environment preferably within human resources function-specifically Total Rewards.
• Demonstrate knowledge of MNC office procedures & human resources function.
• Demonstrates knowledge or experience in human resources & cases management system - SAP/Workday.
• Demonstrate effective and stable interpersonal relationship with internal and external parties.
• Fluent in English. Proficiency in a second language would be an advantage.
• Proven experience in similar human resources positions.
• Proven work experience in a similar position.
• Proven administrative support experience.
• Hand on experience with HR software, like HRIS.
• Standard career level descriptor for job level:
• Skilled specialist.
• Completes work in resourceful ways.
• Uses considerable judgement and initiative.
• Understands implications of work.
• Makes solution recommendations.
• Selects own methods/processes to get work done.
• May be informal team leader.
• Typically requires significant level of related experience.

Required Skills

• Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies.
• Strong administration background.
• Meticulous attention to detail.
• Hand on experience with HR software, like HRIS.
• PC literacy and experience with MS Office applications.
• Basic knowledge of labour legislation.
• Written and verbal communication skills.
• Excellent organisational and time-management skills.
• Teamwork skills.
• Manage time and prioritize a multitude of concurrent tasks, while ensuring deadlines are being met.
• Utilize excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with co-workers, supervisors and Business Units.
• Familiarity with Microsoft Office required.
• Strong process and systems skills.
• Proficiency with numbers and strong attention to detail.
• Strong interpersonal, and verbal and written communication skills.
• Strong organization and follow-through skills.
• Able to identify root cause and provide suggestion or permanent solution.

Preferred Skills

Proven experience in similar human resources positions.

Equal Opportunity Statement

We are committed to diversity and inclusivity.