Human Resources Information Systems (HRIS) Support Specialist

Sika AG; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Sika AG in Kuala Lumpur, Malaysia, is seeking an HRIS Support Specialist to provide operational and system support for SAP SuccessFactors across multiple countries. You will ensure system stability, data quality, and efficient HR processes while collaborating with global, regional, and local stakeholders.

Responsibilities include handling tickets, resolving incidents, implementing changes, and developing reporting capabilities.

Qualifications

• Experience implementing and supporting SAP SuccessFactors modules.
• Ability to resolve incidents and coordinate with Functional Lead.
• Strong data quality and HR processes knowledge.
• Willingness to work with regional/global stakeholders.

Responsibilities

• Ensuring support of implemented functionalities in SuccessFactors suite
• Handling tickets, solving incidents and escalation to Functional Lead when necessary
• Developing support organization on Corporate, Regional and Local level
• Managing and implementing change requests in SuccessFactors
• Understanding the system capabilities and the configuration options of SAP SuccessFactors across all implemented modules
• Monitor, develop and facilitate data quality in the organization.
• Maintain continuous relationship with Regional and Local HR to helpimprove HRIS capabilities.
• Participating in all phases of the project: design, configuration, testing (incl. development of scenarios), preparation of training and support
• Responsible for development and support of reporting capabilities
• Keeping the global documentations up to date
• Support RBP setup and maintenance in SuccessFactors
• Handling global international transfer process in SuccessFactors
• Responsible fortranslations collection and implementation in SuccessFactors.

Skills

SAP SuccessFactors

HRIS

Incident resolution

Reporting

Data quality

Stakeholder management

Change management

Job description

The HRIS Support Specialist is based in Kuala Lumpur, Malaysia , and forms part of the Corporate HRIS team, providing operational and system support to the EMEA region . The role is responsible for supporting and maintaining the organization's SAP SuccessFactors environment, ensuring system stability, data quality, and efficient HR processes across multiple countries and business units. The position serves as a key point of contact for HRIS support activities, incident resolution, system enhancements, reporting, and user support. Working closely with global, regional, and local stakeholders, the HRIS Support Specialist drives continuous improvement and promotes the effective adoption and utilization of HR technology solutions.

Key Responsibilities

• Ensuring support of implemented functionalities in SuccessFactors suite
• Handling tickets, solving incidents and escalation to Functional Leadwhen necessary
• Developing support organization on Corporate, Regional and Local level
• Managing and implementing change requests in SuccessFactors
• Understanding the system capabilities and the configuration options of SAP SuccessFactors across all implemented modules
• Monitor, develop and facilitate data quality in the organization.
• Maintain continuous relationship with Regional and Local HR to helpimprove HRIS capabilities.
• Participating in all phases of the project: design, configuration, testing (incl. development of scenarios), preparation of training and support
• Responsible for development and support of reporting capabilities
• Keeping the global documentations up to date
• Support RBP setup and maintenance in SuccessFactors
• Handling global international transfer process in SuccessFactors
• Responsible fortranslations collection and implementation in SuccessFactors.