Human Resources Information Systems (HRIS) Support Specialist

Sika; Kuala Lumpur; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Sika seeks an HRIS Support Specialist based in Kuala Lumpur to join the Corporate HRIS team. You will ensure the SAP SuccessFactors environment runs smoothly across multiple countries, resolving incidents, driving improvements, and supporting stakeholders worldwide.

You will work closely with global, regional and local teams, focusing on data quality, reporting, and efficient HR processes while promoting adoption of HR tech solutions within the organization.

Qualifications

• Bachelor degree in IT, Economics or equivalent.
• At least 3 years' experience in a similar support function with SAP SuccessFactors.
• Superuser experience in SuccessFactors Employee Central.
• Outstanding customer service orientation.
• Proven interpersonal and communication skills.
• Proactive and solution-oriented mindset.
• Capable of performing multiple tasks with high accuracy and attention to detail.
• Proficient user of MS Office.
• Excellent oral and written English; other European languages a plus.

Responsabilités

• Support and maintain SAP SuccessFactors across multiple regions.
• Handle tickets and incident resolution; escalate when needed.
• Develop and scale support across Corporate, Regional and Local levels.
• Manage change requests in SuccessFactors.
• Understand system capabilities and configurations across modules.
• Monitor and improve data quality.
• Maintain relationships with HR stakeholders to enhance HRIS capabilities.
• Participate in design, configuration, testing, training, and support phases.
• Develop and support reporting capabilities.

Connaissances

Customer service

Interpersonal skills

Communication

English proficiency

Analytical thinking

Attention to detail

Multitasking

MS Office

Formation

Bachelor degree in IT or Economics

Outils

SAP SuccessFactors

SuccessFactors Employee Central

Description du poste

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025.

Job Description

The HRIS Support Specialist is based in Kuala Lumpur, Malaysia, and forms part of the Corporate HRIS team, providing operational and system support to the EMEA region. The role is responsible for supporting and maintaining the organization’s SAP SuccessFactors environment, ensuring system stability, data quality, and efficient HR processes across multiple countries and business units. The position serves as a key point of contact for HRIS support activities, incident resolution, system enhancements, reporting, and user support. Working closely with global, regional, and local stakeholders, the HRIS Support Specialist drives continuous improvement and promotes the effective adoption and utilization of HR technology solutions.

Key Responsibilities

• Ensuring support of implemented functionalities in SuccessFactors suite
• Handling tickets, solving incidents and escalation to Functional Lead when necessary
• Developing support organization on Corporate, Regional and Local level
• Managing and implementing change requests in SuccessFactors
• Understanding the system capabilities and the configuration options of SAP SuccessFactors across all implemented modules
• Monitor, develop and facilitate data quality in the organization.
• Maintain continuous relationship with Regional and Local HR to help improve HRIS capabilities.
• Participating in all phases of the project: design, configuration, testing (incl. development of scenarios), preparation of training and support
• Responsible for development and support of reporting capabilities
• Keeping the global documentations up to date
• Support RBP setup and maintenance in SuccessFactors
• Handling global international transfer process in SuccessFactors
• Responsible for translations collection and implementation in SuccessFactors.

Qualifications

• Bachelor degree in IT, Economics or equivalent
• At least 3 years' experience in a similar support function, with knowledge of SAP SuccessFactors Suite
• At least superuser experience in SuccessFactors Employee Central
• Outstanding customer service orientation
• Proven interpersonal and communication skills
• Proactive and solution-oriented mind-set
• Capable of performing multiple tasks with a high level of accuracy and attention to detail
• Proficient user of MS Office
• Excellent oral and written English skills; any other European language is a plus

Key Competencies

• Analytical and detail-oriented mindset.
• Creativity is a must.
• Proactive, solution-oriented approach.
• Ability to collaborate across cultures and time zones.
• Strong documentation and communication skills.
• Learning agility and willingness to grow technical capabilities.

Additional Information

Trust is the most important thing for us. We trust in the capabilities of all our Sika team members and reward them with above average freedom and empowerment – every day

The chance to bring new ideas, interesting areas for development, and taking responsibility early on are some of the key factors that drive Sika's pioneering spirit

Sika is a great employer - especially for people who are interested in communicating across cultures. To find out more about what it's like to work for Sika you can find out more about us here https://www.sika.com/en/career/why-work-at-sika.html.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.