Human Resources Information Systems (HRIS) Support Specialist

Sika-Corporation; Kuala Lumpur; On-site; MYR 80,000 - 160,000; Full time

Job summary

Sika Corporation seeks an HRIS Support Specialist based in Kuala Lumpur to support SAP SuccessFactors across the EMEA region. The role emphasizes system stability, data quality, and efficient HR processes in a multi-country environment.

You will work with global, regional and local stakeholders to drive improvements, support reporting needs, and ensure smooth HRIS operations. Strong English and cross-cultural collaboration are essential.

Qualifications

• Bachelor degree in IT, Economics or equivalent.
• At least 3 years' experience in a similar support function with knowledge of SAP SuccessFactors Suite.
• Superuser experience in SuccessFactors Employee Central.
• Excellent oral and written English; any other European language is a plus.
• Analytical and detail-oriented mindset with strong documentation skills.

Responsibilities

• Support and maintain SAP SuccessFactors functionalities across modules.
• Handle tickets, resolve incidents and escalate to Functional Lead when necessary.
• Develop and implement changes in SuccessFactors at Corporate, Regional and Local levels.
• Ensure data quality and reporting capabilities across regions.
• Maintain up-to-date global documentation and support materials.
• Collaborate with HR and regional teams across time zones to drive improvements.

Skills

Interpersonal skills

Communication skills

MS Office proficiency

Education

Bachelor degree in IT or Economics

Tools

SAP SuccessFactors

Job description

Human Resources Information Systems (HRIS) Support Specialist

• Full-time
• Global Contract type: Permanent
• Region: Corporate
• Area: Corporate Units
• Global Department: HR

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025.

The HRIS Support Specialist is based in Kuala Lumpur, Malaysia, and forms part of the Corporate HRIS team, providing operational and system support to the EMEA region. The role is responsible for supporting and maintaining the organization's SAP SuccessFactors environment, ensuring system stability, data quality, and efficient HR processes across multiple countries and business units. The position serves as a key point of contact for HRIS support activities, incident resolution, system enhancements, reporting, and user support. Working closely with global, regional, and local stakeholders, the HRIS Support Specialist drives continuous improvement and promotes the effective adoption and utilization of HR technology solutions.

Key Responsibilities

• Ensuring support of implemented functionalities in SuccessFactors suite
• Handling tickets, solving incidents and escalation to Functional Leadwhen necessary
• Developing support organization on Corporate, Regional and Local level
• Managing and implementing change requests in SuccessFactors
• Understanding the system capabilities and the configuration options of SAP SuccessFactors across all implemented modules
• Monitor, develop and facilitate data quality in the organization.
• Maintain continuous relationship with Regional and Local HR to helpimprove HRIS capabilities.
• Participating in all phases of the project: design, configuration, testing (incl. development of scenarios), preparation of training and support
• Responsible for development and support of reporting capabilities
• Keeping the global documentations up to date
• Support RBP setup and maintenance in SuccessFactors
• Handling global international transfer process in SuccessFactors
• Responsible fortranslations collection and implementation in SuccessFactors.

Qualifications

• Bachelor degree in IT,Economics or equivalent
• At least 3 years' experience in a similar support function, with knowledge of SAP SuccessFactors Suite
• At least superuser experience in SuccessFactors Employee Central
• Proven interpersonal and communication skills
• Proactive and solution-oriented mind-set
• Capable of performing multiple tasks with a high level of accuracy and attention to detail
• Proficient user ofMS Office
• Excellent oral and written English skills;any other European language is a plus
• Analytical and detail-oriented mindset.
• Creativity is a must.
• Proactive, solution-oriented approach.
• Ability to collaborate across cultures and time zones.
• Strong documentation and communication skills.
• Learning agility and willingness to grow technical capabilities.

Trust is the most important thing for us. We trust in the capabilities of all our Sika team members and reward them with above average freedom and empowerment - every day

The chance to bring new ideas, interesting areas for development, and taking responsibility early on are some of the key factors that drive Sika's pioneering spirit

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.