Human Resources Global Services Specialist

altera; Penang; On-site; MYR 50,000 - 73,000; Part time

Job summary

altera in Penang, Malaysia seeks an HR Operations professional on a contract basis to serve as the first contact for HR inquiries and to manage cases in ServiceNow and Workday.

You will onboard/offboard employees, support benefits and leave administration, generate HR documents, and promote self-service adoption across the organization. Strong Excel and PowerPoint skills plus experience with Workday and ServiceNow are required.

Qualifications

• Bachelor's degree in HR or business administration or equivalent experience.
• 1–2 years of HR operations or shared services experience.
• Excellent communication and customer service skills.
• Proficient in PowerPoint for user trainings (new hire orientation).
• Hands-on experience with Workday and ServiceNow case management.
• Strong Microsoft Excel skills (PivotTables, VLOOKUP).
• Attention to detail and ability to manage high-volume transactional work.

Responsibilities

• Serve as the first point of contact for employees and managers for HR inquiries.
• Manage and resolve cases using ServiceNow in accordance with established SLAs.
• Execute onboarding transactions , onboarding activities documentation coordination and background check processing
• Ability to facilitate Day 1 New Hire Orientation onsite and virtually
• Process offboarding transactions including terminations, separation documents and coordinating with IT, Payroll, and HR business partners.
• Support standard HR processes including benefits inquiries and leave administration support.
• Escalate complex or policy sensitive matters to Business HR or Centers of Excellence, as appropriate.
• Accurately execute HR transactions in Workday across the employee lifecycle
• Maintain and audit employee data to ensure system accuracy and compliance
• Generate HR documentation including offer letters, job change notices, employee verification letters, and separation documents.
• Ensure HR transactions comply with employment regulations and internal policies.
• Maintain confidentiality and proper handling of sensitive employee information.
• Support internal audits, reporting, and compliance-related activities.
• Deliver responsive, professional, and solution-oriented HR support to employees.
• Partner with Business HR, Talent Acquisition, Benefits, Payroll, and other COEs to ensure seamless case resolution
• Promote employee and manager self-service adoption

Skills

Communication skills

Customer service

Attention to detail

High-volume processing

Education

Bachelor's degree in HR/Business Admin

Tools

Workday

ServiceNow

PowerPoint

Excel

PivotTables

VLOOKUP

Job description

Job Description:

Serve as the first point of contact for employees and managers for HR inquiries.

Manage and resolve cases using ServiceNow in accordance with established SLAs.

Execute onboarding transactions , onboarding activities documentation coordination and background check processing

Ability to facilitate Day 1 New Hire Orientation onsite and virtually

Process offboarding transactions including terminations, separation documents and coordinating with IT, Payroll, and HR business partners.

Support standard HR processes including benefits inquiries and leave administration support.

Escalate complex or policy sensitive matters to Business HR or Centers of Excellence, as appropriate.

Accurately execute HR transactions in Workday across the employee lifecycle

Maintain and audit employee data to ensure system accuracy and compliance

Generate HR documentation including offer letters, job change notices, employee verification letters, and separation documents.

Ensure HR transactions comply with employment regulations and internal policies.

Maintain confidentiality and proper handling of sensitive employee information.

Support internal audits, reporting, and compliance-related activities.

Deliver responsive, professional, and solution-oriented HR support to employees.

Partner with Business HR, Talent Acquisition, Benefits, Payroll, and other COEs to ensure seamless case resolution

Promote employee and manager self-service adoption

Qualifications:

• Bachelor's degree in HR, Business Administration, or equivalent experience.
• 1-2 years of experience in HR operations or shared services.
• Excellent communication and customer service skills.
• Proficient in PowerPoint for user training i.e. new hire orientation
• Hands-on experience with Workday and ServiceNow case management.
• Strong Microsoft Excel skills (PivotTables, VLOOKUP).
• Strong attention to detail and ability to manage high-volume transactional work.

Job Type:

Contract Employee (Fixed Term)

Shift:

Shift 1 (Malaysia)

Primary Location:

Penang 15, Penang, Malaysia

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.