Human Resource Manager

Wangsa Holdings Sdn Bhd; Kepong; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Strategic Influence

Career Growth

Job summary

Wangsa Holdings Sdn Bhd seeks an experienced Human Resources Manager to lead our HR department across 180+ staff, linking HQ and retail outlets. You will oversee payroll, recruitment and employee relations while modernizing processes with SOPs and AI tools.

Responsibilities include end-to-end payroll for 180+ employees, policy development, talent acquisition, onboarding, training, and employee relations, plus AI-enabled modernization to improve efficiency across multi-site locations.

Qualifications

• Bachelor’s degree in HR, business admin, psychology or related field.
• 5–8 years of progressive HR experience; 2–3 years in a managerial role.
• Experience in retail outlets, F&B, or multi-site businesses.
• Strong knowledge of Malaysian Employment Act and related labor regulations.
• Proficiency with AI tools to optimize HR workflows and communications.

Responsibilities

• Oversee end-to-end monthly payroll for 180+ employees across HQ and retail outlets.
• Draft and implement HR policies, SOPs and employee handbooks; standardize HQ and branches.
• Lead full-cycle recruitment for corporate staff and frontline roles; manage onboarding.
• Design training programs; focus on retail staff performance, service standards and leadership.
• Handle employee relations, grievances, disciplinary actions, and attendance to maintain compliance.
• Champion AI integration to draft policies, screen candidates, analyze feedback, and streamline admin tasks.

Skills

AI & tech savvy

Payroll systems

Conflict resolution

Communication

Adaptability

Education

Bachelor’s degree in HR/BA/Psychology

Tools

Payroll/HRIS software

Job description

We are looking for an experienced and forward-thinking Human Resources Manager to lead our HR department and support our growing team of over 180 employees.

In this role, you will be the driving force behind our people strategy, bridging corporate HQ and our retail outlets. You will not only manage day-to-day HR operations, including payroll, recruitment, and employee relations, but also modernize our processes by building clear SOPs and leveraging AI tools to make our HR function smarter and more efficient.

Position:

Human Resources Manager

Employment Type:

Full-time, Permanent

Location:

[Insert Location/HQ] (with visits to retail outlets)

Key Responsibilities

1. Payroll & Compensation

Oversee and verify the end-to-end monthly payroll process for 180+ employees across HQ and retail outlets.

Ensure 100% accuracy and timely statutory compliance (EPF, SOCSO, EIS, LHDN, HRD Corp).

2. Policy & SOP Development

Build the HR foundation by drafting, implementing, and updating comprehensive HR policies, SOPs, and employee handbooks.

Standardize workflows between the head office and retail branches to ensure consistent HR practices company-wide.

3. Talent Acquisition & Onboarding

Lead the full-cycle recruitment process for both corporate staff and retail frontliners (sourcing, interviewing, hiring).

Develop a seamless and engaging onboarding experience to integrate new hires into the company culture quickly.

4. Training & Development

Identify skill gaps and design relevant training programs for employees.

Conduct internal trainings, particularly focusing on retail staff performance, customer service standards, and leadership development for outlet managers.

5. Employee Relations & Disciplinary Action

Serve as the primary point of contact for employee grievances, workplace disputes, and conflict resolution.

Manage disciplinary issues directly and professionally, including issuing show-cause letters, conducting performance counseling, and handling domestic inquiries in strict compliance with the Malaysian Employment Act.

Partner with retail managers to maintain a positive, high-performance culture on the shop floor.

6. HR Modernization & AI Integration

Champion the use of AI tools (e.g., ChatGPT, AI recruitment platforms, or automated HR tech) to draft policies, screen candidates, analyze employee feedback, and streamline administrative tasks.

Requirements

Qualifications & Experience:

Education: Bachelor’s Degree in Human Resources, Business Administration, Psychology, or a related field.

Experience: 5 to 8 years of progressive HR experience, with at least 2 to 3 years in a managerial or lead HR role.

Industry Background: Proven experience managing HR operations for retail outlets, F&B, or multi-site businesses is strictly required.

Labor Law: Deep and up-to-date knowledge of the Malaysian Employment Act 1955, Industrial Relations Act, and related labor regulations.

Technical & Soft Skills:

AI & Tech Savvy: Highly comfortable using modern AI tools to optimize HR workflows, save time, and improve communication.

Payroll Systems: Hands-on experience with standard payroll/HRIS software.

Conflict Resolution: Strong mediation skills with a firm but empathetic approach to handling employee disputes.

Communication: Excellent spoken and written English and Bahasa Malaysia (Mandarin is a strong added advantage for dealing with specific stakeholders or frontliners).

Adaptability: A proactive self-starter who thrives in a fast-paced environment and isn't afraid to roll up their sleeves to build processes from scratch.

What We Offer

• Strategic Influence: A leadership role where your policies and tech-forward ideas will directly shape the company's culture.
• Career Growth: The opportunity to build and scale an HR department in a dynamic, multi-outlet business.