Hub Operations Supervisor - End-to-End Delivery & Dispatch

CG Computers Sdn Bhd; Penang; On-site; MYR 45,000 - 78,000; Full time

Job summary

CG Computers Sdn Bhd in Penang seeks a hands-on hub operations professional to manage day-to-day activities at the Penang hub, including order processing, packing, dispatch, and delivery.

You will lead the operations team, monitor KPIs such as On-Time Delivery and delivery success rate, plan routes, handle customer issues and ensure SOP compliance, with daily briefings and close collaboration with supervisors.

Qualifications

• 1–2 years of experience in courier, logistics, transportation, warehouse or related operations.
• Previous experience as a Team Leader, Senior Executive or Supervisor will be an advantage.
• Good communication and interpersonal skills.
• Able to lead and coordinate a team in a fast-paced operational environment.
• Good problem-solving and organisational skills.
• Basic computer skills and ability to work with operational systems and reports.
• Valid driving licence.
• Willing to work according to operational requirements, including weekends and public holidays.
• Hands-on with hub operations, including packing, dispatch and delivery coordination.

Responsibilities

• Manage the day-to-day operations of the Penang hub, covering order processing, packing, dispatch and delivery.
• Coordinate and monitor the performance of riders, dispatchers, drivers and operations team.
• Ensure all orders are processed accurately and delivered within the required timeline.
• Monitor KPIs including On-Time Delivery (OTD), delivery success rate and delivery failures.
• Plan delivery routes and allocate manpower based on daily requirements.
• Conduct daily team briefings and communicate operational instructions clearly.
• Handle customer complaints and delivery issues.
• Ensure operations comply with SOPs, safety requirements and procedures.
• Prepare and submit daily operational reports and performance updates.
• Work with the Supervisor and other teams to identify issues and implement improvements.
• Take ownership of end-to-end hub operation and daily execution.

Skills

Team leadership

Operations coordination

Communication skills

Problem solving

Technical literacy

Job description

CG Computers Sdn Bhd in Penang seeks a hands-on hub operations professional to manage day-to-day activities at the Penang hub, including order processing, packing, dispatch, and delivery.

You will lead the operations team, monitor KPIs such as On-Time Delivery and delivery success rate, plan routes, handle customer issues and ensure SOP compliance, with daily briefings and close collaboration with supervisors.