Hub Operations Lead — Guest Experience & Facilities

MYTODAY SDN BHD

Selangor

On-site

MYR 36,000 - 67,000

Full time

7 days ago

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Job summary

Jora Malaysia is seeking a Hub Operations Supervisor/Assistant Supervisor to oversee daily hub operations, supervise staff, and ensure an exceptional customer experience at our recreational hub in Selangor, Malaysia.

The role requires a Diploma or Degree in Hospitality, F&B, or Recreation Management, basic food safety knowledge, and Mandarin proficiency. Fresh graduates are welcome to apply for this hands-on leadership position.

Qualifications

Diploma or degree in Hospitality, F&B, Recreation Management or related field.
Basic understanding of food hygiene and safety standards.
Proficient in Mandarin to communicate with Mandarin-speaking clients.
Experience in early childhood education, F&B, or recreational facility is a plus.
Fresh graduates are encouraged to apply.

Responsibilities

Oversee daily hub operations in line with company QSC standards.
Supervise front desk, registration, payments and inquiries.
Greet guests, handle feedback or complaints, and resolve issues quickly.
Monitor hub facilities and equipment for cleanliness and proper functioning.
Be physically fit to perform basic tasks, including lifting and moving materials.
Conduct regular checks and promptly report damage or maintenance issues.
Assist in organizing and running hub events and social gatherings.