Hotel Restaurant Operations Lead

Resort Villa Development Sdn Bhd; Putrajaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

Jora Malaysia is seeking an experienced Outlet Operations Supervisor to oversee daily hotel outlet activities and deliver outstanding customer service. You will lead and train the team, manage scheduling, and drive sales and operational targets while upholding company standards.

Applicants should have 3-5 years of supervisory experience in restaurant, hotel, or F&B operations, with strong leadership and problem-solving abilities. Shift work, weekends, and public holidays are required.

Qualifications

• Diploma or Degree in Hospitality, Business, or related field preferred.
• Minimum 3-5 years of supervisory experience in restaurant, hotel, or F&B operations.
• Strong leadership, communication, and problem-solving skills.
• Good understanding of customer service and outlet management.

Responsibilities

• Manage and supervise daily outlet operations.
• Lead, train, and motivate outlet team members.
• Ensure high levels of customer satisfaction and service quality.
• Monitor sales performance and implement strategies to achieve targets.
• Manage staffing schedules, attendance, and performance.
• Oversee inventory, ordering, and cost control.
• Ensure compliance with food safety, hygiene, and company policies.
• Handle customer feedback and resolve issues promptly.
• Prepare operational reports and support business improvement initiatives.

Skills

Leadership

Communication

Problem-solving

Team supervision

Customer service

Education

Diploma/ Degree in Hospitality

F&B/Outlet management knowledge

Job description

Jora Malaysia is seeking an experienced Outlet Operations Supervisor to oversee daily hotel outlet activities and deliver outstanding customer service. You will lead and train the team, manage scheduling, and drive sales and operational targets while upholding company standards.

Applicants should have 3-5 years of supervisory experience in restaurant, hotel, or F&B operations, with strong leadership and problem-solving abilities. Shift work, weekends, and public holidays are required.