HR Systems Support Specialist

Applied Integrators; Kuala Lumpur; On-site; MYR 45,000 - 89,000; Full time

Job summary

Applied Integrators Sdn. Bhd. is a leading HR technology company focused on delivering AI-driven HR solutions.

The role involves handling customer requests, ensuring security standards, and providing first-line system support after implementation. Strong communication and SQL skills are essential for advising clients and resolving issues efficiently. We seek a degree-qualified IT professional with excellent English, analytical mindset, and ability to manage multiple priorities.

Qualifications

• HR applications support experience via user calls, emails, or tickets.
• Testing systems for bug fixes and enhancements with strong analytical skills.
• Build and maintain effective work relationships and deliver excellent customer service.
• Communicate and present complex issues clearly and effectively.
• Intermediate SQL Server knowledge and SQL scripting.
• Excellent written and spoken English.

Responsibilities

• Perform customer service functions by answering customer requests and ad hoc questions.
• Implement and ensure adherence to security and data standards.
• Ensure system testing is performed according to testing policy and standards.
• Provide first-line support on the system after completion of the implementation project.
• Advise client’s business and core application team in utilizing HR Avenue features and supported functionalities.
• Follow up on unresolved issues via online support system and ensure resolution within agreed SLA.

Skills

Customer service

Bug testing

Analytical skills

Communication skills

Data security

SQL scripting

English proficiency

Education

Degree in IT / Computer Science

Tools

SQL Server

Job description

Applied Integrators Sdn. Bhd. is a leading HR technology company focused on delivering AI-driven HR solutions.

The role involves handling customer requests, ensuring security standards, and providing first-line system support after implementation. Strong communication and SQL skills are essential for advising clients and resolving issues efficiently. We seek a degree-qualified IT professional with excellent English, analytical mindset, and ability to manage multiple priorities.