HR Manager / Assistant HR Manager

Q & M Dental Group (Malaysia) Sdn Bhd; Subang Jaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

Q & M Dental Group (Malaysia) Sdn Bhd is seeking an experienced HR leader to manage end-to-end HR for Malaysia operations, covering talent acquisition, payroll governance, and workforce planning across multiple clinics.

The role requires an independent, hands-on leader who partners with operations and regional stakeholders to translate business needs into practical HR actions while guiding a small HR team for consistent delivery and compliance.

Qualifications

• Bachelor’s degree in HRM, business admin, or related field.
• 4–6 years HR generalist experience, healthcare/retail preferred.
• Strong knowledge of Malaysian labour laws and statutory requirements.
• Hands-on payroll experience with EPF, SOCSO, EIS, PCB.
• Proficient in Bahasa Malaysia, English, and Mandarin.

Responsibilities

• Lead end-to-end HR for multiple clinics, aligning with operations.
• Oversee recruitment, onboarding, payroll, and employee relations.
• Ensure regulatory compliance and audits across Malaysia.
• Develop workforce planning, performance, training, and engagement.
• Manage a small team of 2 HR Executives/Assistants.

Skills

HR Generalist

Payroll processing

Labor law knowledge

Stakeholder management

People analytics

Education

Bachelor’s Degree in HR Management/Business Administration

Tools

Payroll software

Job description

Working day: Monday to Friday (9am to 6pm)

Salary will be commensurate with work experience

Job Summary
We are seeking an experienced and commercially minded Human Resources professional to lead the full spectrum of HR for our Malaysia operations. This role carries end-to-end accountability for talent acquisition, workforce planning, payroll governance, employee relations, compliance, and people initiatives across multiple clinic locations, with a clear mandate to strengthen workforce capability, operational discipline, and business performance.

The role requires a highly independent, hands‑on leader who can operate effectively in a standalone HR environment while serving as a trusted partner to operations and regional stakeholders. The successful candidate will be expected to translate business needs into practical HR actions, drive consistency and accountability across sites, and balance strategic priorities with strong day‑to‑day execution, while guiding and managing a small HR team comprising 2 HR Executives / Assistants.

Key Responsibilities

1. Talent Acquisition & Workforce Planning

Lead end‑to‑end recruitment for clinical and non‑clinical roles, ensuring timely hiring, quality selection, and effective onboarding outcomes

Develop and execute proactive sourcing and hiring strategies to address manpower gaps, particularly in frontline and hard‑to‑fill roles

Partner closely with operations leaders to forecast manpower requirements based on business expansion plans, clinic performance, attrition trends, and operational needs

Build and maintain talent pipelines to improve hiring readiness and reduce time‑to‑fill across key positions

2. HR Operations & Administration

Oversee the full employee lifecycle, including onboarding, confirmation, transfers, employee movements, and offboarding, with strong process control and documentation

Establish and maintain accurate, compliant, and audit‑ready employee records and HR documentation in accordance with Malaysian regulatory requirements

Prepare, review, and manage employment contracts, HR letters, policy communications, and other core employee documents

Drive consistency, efficiency, and service standards in day‑to‑day HR operations across multiple clinic locations

Guide, supervise, and develop 2 HR Executives / Assistants to ensure effective execution of HR operations, service delivery, and administrative support

3. Payroll & Compensation Management

Manage end‑to‑end payroll processing, ensuring timely and accurate salary disbursement

Verify attendance, overtime, allowances, and deductions prior to payroll processing

Ensure compliance with statutory contributions including EPF, SOCSO, EIS, and PCB (income tax)

Handle payroll‑related queries and resolve discrepancies efficiently

Liaise with finance or external payroll vendors where required

Maintain proper payroll records and ensure audit readiness

4. Compliance & Industrial Relations

Ensure full compliance with Malaysian Employment Act 1955 and all relevant labour and statutory regulations across the Malaysia operations

Lead and manage employee relations matters including grievances, disciplinary cases, investigations, and issue resolution in a fair, consistent, and timely manner

Advise managers and business leaders on labour law, HR policies, risk management, and best practices to support sound people decisions

Liaise with relevant government authorities and external parties where required, and support audits, inspections, or compliance reviews

5. Performance Management & Training

Drive the performance management cycle, including goal setting, performance reviews, calibration support, and follow‑through on performance improvement actions

Partner with managers to identify capability gaps, training needs, and development priorities to strengthen team effectiveness

Support structured onboarding, orientation, and training programmes to accelerate new hire integration and performance readiness

6. Employee Engagement & Culture

Drive employee engagement and retention initiatives that strengthen morale, improve employee experience, and support workforce stability

Serve as a key HR contact for both employees and management, building trust and facilitating effective communication across the organisation

Promote a positive, accountable, and high‑performing work culture aligned with company values and operational expectations

Monitor and analyse key HR metrics such as turnover, hiring efficiency, absenteeism, manpower gaps, and payroll costs to identify trends and risks

Provide actionable insights and practical recommendations to improve workforce stability, HR effectiveness, and operational performance

Support the implementation of regional HR initiatives, policies, and frameworks while ensuring local relevance and execution discipline

Requirements

Bachelor’s Degree in Human Resource Management, Business Administration, or related field

Minimum 4-6 years of HR generalist experience, prefer the candidate with at least 2-3 years in a retail / healthcare industry

Strong knowledge of Malaysian labour laws and statutory requirements

Hands‑on payroll experience is required, including EPF, SOCSO, EIS, and PCB

Experience in multi‑outlet or service‑based industries (e.g. healthcare, retail, F&B) is preferred

Proficient in Bahasa Malaysia, English and Mandarin (We are seeking candidates proficient in Mandarin to effectively communicate with the management)

Proven ability to work independently with minimal supervision and take full ownership of HR functions

Strong interpersonal, communication, and stakeholder management skills

Detail‑oriented, proactive, and able to thrive in a fast‑paced environment

Willingness to travel within Malaysia for site visits

Willing to travel to Singapore & KL for meetings or discussions when required

Q&M Dental Group was first established in November 1996 in Singapore. To date, we have firmly established our brand name in Singapore, and built a reputation as an established and reliable dental healthcare services provider with multi‑disciplinary expertise. We now have more than 100 clinics strategically located island‑wide. In November 2009, Q&M was successfully listed on the Main Board of the Singapore Exchange.

Q&M has expanded its footprint into Malaysia with around 40 clinics located in Klang Valley, Malacca, Negeri Sembilan and Johor. It also owns the leading dental supplies and equipment distribution company in Malaysia.