HR Executive (Operations)

City University Malaysia; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

City University Malaysia is seeking an experienced HR Operations professional to manage comprehensive employee lifecycle tasks, benefits, performance appraisal, and compliance within a university setting.

You will oversee onboarding, HRIS records, contract renewals for academic staff, and employee relations while ensuring adherence to labour laws and internal SOPs. A Bachelor's or Master's in HRM is required along with 3–5 years' experience.

Qualifications

• Experience in HR operations and administration across the employee lifecycle.
• Proficient in benefits administration, appraisal processes, and employee relations.
• Familiarity with Employment Act and labour law compliance and HR audits.

Responsibilities

• Manage onboarding, orientation, probation, transfers, resignations, terminations, exit interviews, and clearance documentation.
• Maintain HRIS/database, employee records, staff letters, certificates, and HR documentation.
• Coordinate contract renewals for academic staff with policy-aligned reminders and approvals.
• Administer medical benefits, insurance, staff claims, and company benefits.
• Administer annual performance appraisals and guide departments on processes.
• Handle grievances, disciplinary matters, counselling, conflicts, show-cause and related letters.
• Implement HR policies, update SOPs, ensure compliance, conduct HR audits, support industrial relations.
• Prepare headcount, turnover, absenteeism, HR metrics, and monthly management reports.
• Conduct surveys, welfare initiatives, and internal communications.
• Support labour relations including Labour Department, JTK, Industrial Court, unions, retrenchment and dispute management.

Skills

HR operations

Onboarding

Performance management

Employee relations

Compliance

HRIS/database management

HR policy & SOP updates

Education

Bachelor Degree or Master in Human Resource Management

Job description

This role encompasses comprehensive HR operations and administration across employee lifecycle management, benefits administration, performance management, employee relations, compliance, and strategic HR improvements within a university environment.

Key responsibilities

Manage employee onboarding, orientation, probation confirmation, transfers, resignations, terminations, exit interviews, and clearance documentation

Maintain employee personal files, HRIS/database management, employment records, staff letters, certificates, and HR documentation

Coordinate contract renewal processes for academic staff with timely reminders, documentation, and approvals in line with university policy

Administer medical benefits, insurance, staff claims, and company benefits administration

Administer annual performance appraisal exercises for academic and non-academic staff and provide guidance to HODs/Deans on appraisal processes

Handle employee grievances, disciplinary matters, counselling, workplace conflicts, show-cause letters, warning/disciplinary letters, and domestic inquiry coordination

Implement HR policies, update SOPs and procedures, ensure Employment Act and labour law compliance, manage statutory requirements, conduct HR audits, and support industrial relations matters

Prepare headcount reports, turnover reports, absenteeism reports, HR metrics, and monthly management reports

Conduct employee surveys, welfare initiatives, and internal communication

Support labour relations matters including Labour Department, JTK, Industrial Court, union-related matters, domestic inquiry, termination/retrenchment processes, and employment dispute management

About you

Bachelor Degree or Master in Human Resource Management

At least 3 - 5 years of solid HR Operations experience

City University Malaysia is the gateway to a bright future for individuals who wish to acquire knowledge and unleash their potential to excel in the field of Science and Technology. We are making significant contributions to the development on our knowledge capital towards a sustainable future of the nation and the region. We are committed to be one of the leading centers of excellence in higher education and to be internationally recognized.

City University Malaysia is the gateway to a bright future for individuals who wish to acquire knowledge and unleash their potential to excel in the field of Science and Technology. We are making significant contributions to the development on our knowledge capital towards a sustainable future of the nation and the region. We are committed to be one of the leading centers of excellence in higher education and to be internationally recognized.