[Expression of Interest] Bureau Support Associate

Experian Asia Pacific; Kuala Lumpur; Hybrid; MYR 48,000 - 78,000; Full time

Benefits offered by this job

Hybrid work

Inclusive paid leave

People-first culture

Career growth

Global teams

Job summary

Experian Asia Pacific in Kuala Lumpur is seeking a detail-oriented Bureau Support Associate to join the Trade Bureau Data Support team. You will review payment records, engage with clients by calls and emails, manage file submissions, and ensure compliance with Trade Bureau requirements.

The role requires proactive organization, strong communication, and the ability to work in a fast-paced environment while maintaining high data accuracy.

Qualifications

• Diploma/degree in Business Administration, Finance, Accounting, IT, or related field.
• Diploma or Degree in Business Administration, Finance, Accounting, IT, or a related field preferred.
• 2–3 years of relevant working experience in operations, data processing, administration, or process-driven environments.
• Good numerical ability with basic Microsoft Excel proficiency.
• Strong attention to detail, particularly for data, documentation, validation, or compliance activities.
• Good communication skills to manage queries and coordinate with internal and external stakeholders.

Responsibilities

• Review and verify payment records and files submitted by clients for accuracy and compliance.
• Engage with clients via phone and email communications.
• Monitor and ensure monthly file submissions are received.
• Collaborate with internal operations teams to address and resolve client queries.
• Maintain accurate and organized records of verification activities.

Skills

Data validation

Analytical thinking

Attention to detail

Time management

Teamwork

Communication skills

Basic accounting knowledge

Education

Diploma/ Degree in Business Administration/ Finance/ Accounting/ IT

Tools

Microsoft Excel

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Role Summary

We are looking for a motivated and detail-oriented individual to join our Trade Bureau Data Support team. In this role, you will support daily bureau operations, engage with clients through calls and emails, manage file submissions and deliveries, and ensure compliance with Trade Bureau requirements and company policies.

As a Bureau Support Associate, you will review and verify payment records and files submitted by clients to ensure accuracy and compliance with Trade Bureau guidelines. You will also provide administrative support and assist with ad hoc tasks as needed. The ideal candidate is proactive, organized, customer-focused, and able to work effectively in a fast-paced environment. Strong communication skills and attention to detail are essential for success in this role.

What You’ll Be Doing

• Strong interest in data, with the ability to assess and validate data accuracy.
• Good analytical and problem-solving skills.
• Detail-oriented with a high level of accuracy in all tasks.
• Ability to multi-task, prioritize and manage time effectively.
• Ability to work independently and as part of a team.
• Basic accounting knowledge is an added advantage.
• Effective communication skills, both written and verbal, for interacting with internal and external stakeholders.
• Monitor and ensure clients submit the required files on a monthly basis.
• Encourage and support more companies in contributing their payment data to enrich the platform.
• Engage with clients via phone calls and email communications.
• Coordinate with internal operations teams to address and resolve client queries.
• Verify data submitted by clients to ensure accuracy and compliance with guidelines.Maintain accurate and organized records of all verification activities.
• Collaborate with team members to improve processes and enhance efficiency.

Qualifications

What We’re Looking For

• Diploma, Advanced/Higher/Graduate Diploma, Finance, Business Studies/ Administration/ Commerce or equivalent.
• Diploma or Degree in Business Administration, Finance, Accounting, IT, or a related field preferred.
• 2–3 years of relevant working experience, preferably in operations, data processing, administration, or process-driven environments.
• Good numerical ability with basic Microsoft Excel proficiency.
• Strong attention to detail, particularly when handling data, documentation, validation, or compliance-related activities.
• Good communication skills to manage queries and coordinate with internal and external stakeholders.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Aff… If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks

• Hybrid work arrangement: You will divide your time between working remotely and working from the office. You will work from the office at least two days per week. You and your manager will agree on your office days, taking business and client needs into consideration.
• Inclusive paid leave
• People-first and inclusive workplace
• Career growth opportunities
• Exposure to diverse, global teams

Recruitment Fraud Awareness

Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process.