Housekeeping Talent

Mercure Kota Kinabalu City Centre; West Coast Division; On-site; MYR 22,000 - 36,000; Full time

Job summary

Mercure Kota Kinabalu City Centre is seeking a diligent Housekeeping Attendant to clean and maintain all public areas, ensuring floors, glass, and fixtures meet high standards. You will replenish restrooms, assist guests, and support a safe hotel environment.

The role requires physical fitness, basic English/local language communication, and flexibility to work shifts, weekends, and public holidays in a busy hotel setting.

Qualifications

• Minimum primary/secondary education preferred.
• Prior housekeeping or cleaning experience in hotel or commercial setting is an advantage.
• Physically fit and able to stand, walk, lift, and bend for long periods.
• Basic communication skills (English and/or local language).
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Clean and maintain all public areas including lobby, reception, corridors, lifts, staircases, public toilets, back-of-house areas, offices, and staff facilities.
• Ensure floors are swept, mopped, polished, or vacuumed according to standards.
• Clean glass panels, doors, mirrors, handrails, and fixtures regularly.
• Empty trash bins and replace liners in all assigned areas.
• Replenish supplies in public restrooms (toilet paper, soap, hand towels, amenities).
• Follow hotel hygiene, safety, and sanitation standards at all times.
• Use cleaning chemicals and equipment safely and correctly.
• Report any maintenance issues, damages, or safety hazards immediately.
• Ensure wet floor signs and safety notices are placed when required.
• Greet guests politely and assist with basic inquiries when approached.
• Maintain a professional, friendly, and helpful attitude at all times.
• Respect guest privacy and hotel confidentiality.
• Operate housekeeping equipment such as vacuum cleaners, floor machines, and trolleys properly.
• Ensure cleaning tools are cleaned, stored, and maintained after use.
• Monitor stock levels and inform supervisor when supplies need replenishment.
• Work closely with housekeeping team and other departments.
• Attend training sessions and briefings as required.
• Comply with hotel policies, SOPs, and brand standards.

Skills

Public area cleaning

Guest service

Teamwork

Safety awareness

Time management

Education

Primary/secondary education

Tools

Cleaning equipment

Job description

Clean and maintain all public areas including lobby, reception, corridors, lifts, staircases, public toilets, back-of-house areas, offices, and staff facilities.

Ensure floors are swept, mopped, polished, or vacuumed according to standards.

Clean glass panels, doors, mirrors, handrails, and fixtures regularly.

Empty trash bins and replace liners in all assigned areas.

Replenish supplies in public restrooms (toilet paper, soap, hand towels, amenities).

Follow hotel hygiene, safety, and sanitation standards at all times.

Use cleaning chemicals and equipment safely and correctly.

Report any maintenance issues, damages, or safety hazards immediately.

Ensure wet floor signs and safety notices are placed when required.

Guest Service

Greet guests politely and assist with basic inquiries when approached.

Maintain a professional, friendly, and helpful attitude at all times.

Respect guest privacy and hotel confidentiality.

Equipment & Supplies

Operate housekeeping equipment such as vacuum cleaners, floor machines, and trolleys properly.

Ensure cleaning tools are cleaned, stored, and maintained after use.

Monitor stock levels and inform supervisor when supplies need replenishment.

Teamwork & Compliance

Work closely with housekeeping team and other departments.

Attend training sessions and briefings as required.

Comply with hotel policies, SOPs, and brand standards.

Requirements & Qualifications

Minimum primary/secondary education preferred.

Prior housekeeping or cleaning experience in hotel or commercial setting is an advantage.

Physically fit and able to stand, walk, lift, and bend for long periods.

Basic communication skills (English and/or local language).

Willing to work shifts, weekends, and public holidays.

Personal Attributes

Responsible and reliable

Positive attitude and teamwork-oriented

Good time management

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