Hotel Sales Executive

BOUTECH HOTELS GROUP SDN. BHD.; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

BOUTECH HOTELS GROUP SDN. BHD. is seeking a proactive Sales professional in Kuala Lumpur to promote hotel services and build client relationships.

You will conduct hotel tours, prepare compelling proposals, and guide clients in selecting appropriate services to meet their needs. The role requires 2+ years in Hospitality/Hotel Management, strong English and Bahasa Malaysia, and excellent communication. You will collaborate on sales strategies and ensure smooth event bookings and customer

Qualifications

• Diploma/Degree in Sales, Marketing, Hospitality Management or related discipline.
• Required language: English and Bahasa Malaysia.
• At least 2 years of experience in Hospitality / Hotel Management.
• Outgoing personality and strong communications skills.
• Good business sense and computer literacy.

Responsibilities

• Sell hotel services to customers to generate revenue for management.
• Make lists of potential clients or groups and survey to find demand.
• Implement sales and marketing strategies.
• Conduct hotel tours for prospective clients.
• Research market opportunities and ensure policy compliance.
• Contact customers via calls or arranged meetings to assess needs.
• Prepare and present sales proposals highlighting hotel features.
• Provide customers with services and price lists.
• Assist clients in selecting services meeting their needs.
• Oversee bookings to ensure availability and proper arrangement.
• Monitor customer service quality to ensure satisfaction.
• Negotiate prices with customers on behalf of management.
• Coordinate event details including catering, lodging, seating, security.
• Resolve misunderstandings on hotel premises.
• Maintain client contact to obtain feedback and future opportunities.
• Set annual budgets and implement strategies to achieve targets.
• Perform other duties as directed by Management/Superior.

Skills

Client acquisition

Negotiation skills

Communication skills

Event coordination

Hospitality knowledge

Education

Diploma/Degree in Sales/Marketing/Hospitality Management

Job description

Sell hotel service to customer to generate revenue for the Management.

Make lists of potential clients or group and conduct survey to discover customer actively seeking hotel service.

Implements sales and marketing strategies.

Conduct hotel tours.

Understanding of hotel policies and ensure compliance and carry out research and analysis to identify new market and business opportunities.

Contact customers via calls or arranged meetings to discover their needs and requirements.

Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel.

Provide customers with a list of available services and their accompanying prices.

Assist clients in selecting the most appropriate service that best meet their specifications and needs.

Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement.

Monitor the customer service quality of the hotel to ensure customers are tended to appropriately.

Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties.

Coordinate and organize the details of an event such as catering, lodging, seating, and security.

Resolve and quell misunderstandings within a hotel premises.

Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals.

Set annual budgets and implement strategies effective for achieving set targets.

Any other duties as directed by Management/Superior from time to time.

REQUIREMENT

Candidates must possess at least a Diploma / Degree in Sales, Marketing, Hospitality Management or related discipline.

Required Language (s) English and Bahasa Malaysia.

The person should have at least 2 years experience in Hospitality / Hotel Management.

He/ She should possess outgoing personality and communications skill.

Must have good business sense and computer literacy skills.