Hotel Sales Admin: Client Liaison, Proposals & Billing

THE STRAITS HOTEL & SUITES SDN. BHD.; Malacca City; On-site; MYR 28,000 - 45,000; Full time

Job summary

THE STRAITS HOTEL & SUITES SDN. BHD. in Malacca City is seeking a Sales Administration professional to support the sales team with administrative tasks, lead management, documentation, client liaison, site inspections, and billing coordination.

You will maintain sales files, update client databases, prepare reports, respond to inquiries, coordinate with Front Office, Housekeeping and F&B, and conduct site tours for potential clients.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Business Administration, Marketing, or related field.
• 1–2 years of experience in hotel front office, reservations, or sales administration.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Hands-on experience with Hotel Property Management Systems.
• Excellent verbal and written communication in English and local languages.

Responsibilities

• Maintain sales files, update client databases, and prepare weekly/monthly sales reports.
• Respond promptly to inquiries via phone, email, and walk-ins.
• Gather client requirements and qualify leads for Sales Managers.
• Draft detailed proposals, group booking contracts, and pricing per hotel policies.
• Serve as liaison between client and operations (Front Office, Housekeeping, F&B) to ensure contracted details are executed.
• Conduct site tours of hotel rooms, meeting spaces, and amenities for potential clients when Sales Managers are unavailable.
• Assist accounts with processing client deposits, invoicing, and resolving billing discrepancies for groups/events.

Skills

Office proficiency

English communication

Multitasking

Client liaison

Education

Diploma or Bachelor's degree in Hospitality Management

Tools

Hotel Property Management Systems

Job description

THE STRAITS HOTEL & SUITES SDN. BHD. in Malacca City is seeking a Sales Administration professional to support the sales team with administrative tasks, lead management, documentation, client liaison, site inspections, and billing coordination.

You will maintain sales files, update client databases, prepare reports, respond to inquiries, coordinate with Front Office, Housekeeping and F&B, and conduct site tours for potential clients.