Operations Manager – Hospitality

Private Advertiser; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

Private Advertiser is seeking an accomplished Operations Manager to lead our hotel operations in Malaysia. You will partner with senior management to drive service excellence, optimize processes, and deliver strong business results across departments.

The role requires a Diploma or Bachelor’s in Hospitality/Hotel Management or related field, with 5–8 years in hospitality and 2–3 years in a managerial capacity. Strong leadership and a customer‑oriented mindset are essential.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related discipline.
• 5–8 years of relevant hotel/hospitality experience, with 2–3 years in a managerial/supervisory capacity.
• Strong understanding of hotel operations, SOPs, and service quality.

Responsibilities

• Oversee daily hotel operations and ensure smooth business performance.
• Coordinate and monitor Front Office, Housekeeping, F&B, Engineering, and other departments.
• Ensure consistent SOPs, service standards, policies, and procedures.
• Drive guest satisfaction and service excellence via feedback and service recovery.
• Collaborate with department heads to resolve operational issues and improve efficiency.
• Monitor performance and identify opportunities for continuous improvement.
• Assist the General Manager in implementing business strategies and achieving objectives.
• Lead, coach, and develop the hotel team; manage manpower planning, scheduling, training, and performance.

Skills

Leadership

Communication

Problem solving

Decision making

Customer service

Interdepartmental coordination

Cost control

Education

Diploma or Bachelor’s Degree in Hospitality/Hotel Management

Job description

We are a well-established and growing Malaysian business group with diversified business interests and a growing presence in the hospitality industry. Our hospitality portfolio includes hotels and resorts located in key destinations, with a strong commitment to delivering quality guest experiences, operational excellence, and sustainable business growth.

About the role

We are seeking a passionate and experienced Operations Manager to join our hospitality team. This role offers the opportunity to take a key leadership role in the overall hotel operation, work closely with senior management, and gain exposure to strategic decision-making. You will develop and strengthen leadership capabilities through managing multiple operational functions, drive service improvement initiatives, and contribute directly to the hotel's business performance.

Key responsibilities

Oversee the daily operations of the hotel and ensure smooth and efficient business operations

Coordinate and monitor the performance of various hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering, and other operational functions

Ensure consistent implementation of hotel SOPs, service standards, policies, and operational procedures

Drive guest satisfaction and service excellence by monitoring guest feedback and implementing appropriate service recovery initiatives

Work closely with department heads to resolve operational issues and improve overall efficiency

Monitor operational performance and identify opportunities for continuous improvement

Assist the General Manager in implementing business strategies and achieving the hotel's operational and financial objectives

Lead, coach, and develop the hotel team to build a positive and high-performing working culture

Support manpower planning, staff scheduling, training, and performance management

Monitor operational expenses and identify opportunities for effective cost control

About you

Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related discipline

Minimum 5-8 years of relevant experience in the hotel or hospitality industry, with at least 2-3 years in a managerial or supervisory capacity

Strong understanding of hotel operations and inter-departmental coordination

Demonstrated leadership capability with experience managing and developing teams

Strong communication, interpersonal, problem-solving, and decision-making skills

Customer-oriented with a strong passion for service excellence

Good understanding of hotel operational standards, SOPs, and service quality

Commercially aware with an understanding of hotel KPIs, cost control, and business performance

Proactive, hands-on, and able to work effectively in a fast-paced environment

Willing to work shifts, weekends, and public holidays when required

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