General Manager – Hospitality

Private Advertiser; Johor Bahru; On-site; MYR 260,000 - 480,000; Full time

Job summary

Private Advertiser is seeking a General Manager to lead the overall management and performance of one of its hospitality properties in Malaysia. You will provide leadership for hotel operations, develop and execute strategic plans to achieve financial and guest satisfaction targets, and assume full accountability for revenue, profitability, service quality, and efficiency.

The role requires a Bachelor's degree in Hospitality or related field and at least 10 years of senior hotel experience, with

Qualifications

• Bachelor's degree in hospitality management or related field.
• Minimum 10 years of experience in hotel/hospitality industry, with senior management exposure.
• Strong track record in managing hotel operations and achieving business/financial targets.
• Proven leadership and ability to translate strategies into measurable results.

Responsibilities

• Provide leadership and direction for hotel operations and business performance.
• Develop and execute strategic business plans to meet operational, financial and commercial objectives.
• Take accountability for revenue, profitability, guest satisfaction, service quality and efficiency.
• Lead and manage all hotel functions: Rooms, Front Office, Housekeeping, F&B, Engineering, Finance, Sales & Marketing, HR.
• Establish high service standards and consistent guest experience.
• Monitor occupancy, ADR, RevPAR, GOP, guest satisfaction and costs.
• Identify opportunities to improve revenue, profitability and market position.
• Collaborate with Sales & Marketing to strengthen market presence and customer engagement.
• Coach and develop the management team to build a high-performing culture.
• Drive continuous improvement across the property to enhance operations.

Skills

Leadership

Strategic thinking

Negotiation

Communication

Problem-solving

Education

Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or related discipline

Job description

We are a well-established and growing Malaysian business group with diversified business interests and an expanding presence in the hospitality industry. Our hospitality portfolio comprises hotels and resorts in key destinations, with a strong focus on service excellence, guest experience, operational performance, and long-term business growth.

About the role

This is a General Manager position leading the overall management and performance of one of our hospitality properties. You will provide overall leadership and direction for the hotel's operations and business performance, develop and execute strategic business plans to achieve the property's operational, financial, and commercial objectives, and take full accountability for the overall performance of the property, including revenue, profitability, guest satisfaction, service quality, and operational efficiency.

Key responsibilities

Provide overall leadership and direction for the hotel's operations and business performance

Develop and execute strategic business plans to achieve the property's operational, financial, and commercial objectives

Take full accountability for the overall performance of the property, including revenue, profitability, guest satisfaction, service quality, and operational efficiency

Lead and manage all key hotel functions, including Rooms, Front Office, Housekeeping, Food & Beverage, Engineering, Finance, Sales & Marketing, and Human Resources

Establish and maintain high standards of service excellence and ensure a consistent guest experience

Monitor key hotel performance indicators, including occupancy, ADR, RevPAR, GOP, guest satisfaction, and operating costs

Identify business opportunities and implement strategies to improve revenue generation, profitability, and market positioning

Work closely with Sales & Marketing teams to strengthen business performance, market presence, and customer engagement

Lead, coach, and develop the management team to build a strong, accountable, and high-performing culture

Drive continuous improvement initiatives across the property to enhance operational efficiency and service quality

About you

Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related discipline

Minimum 10 years of relevant experience in the hotel/hospitality industry, with substantial experience in a senior management or General Manager position

Strong track record in managing hotel operations and achieving business and financial targets

Strong commercial understanding of hotel performance, including ADR, RevPAR, GOP, occupancy, revenue management, and cost control

Proven leadership experience in managing and developing senior management teams

Strong business acumen with the ability to translate business strategies into measurable results

Excellent leadership, communication, negotiation, decision-making, and problem-solving skills

Strategic thinker with a hands-on and results-oriented approach

Ability to work effectively with senior management, stakeholders, business partners, and employees at all levels

High level of integrity, professionalism, accountability, and leadership maturity