Executive Housekeeper

Le Meridien Kota Kinabalu; West Coast Division; On-site; MYR 134,000 - 201,000; Full time

Benefits offered by this job

Health and wellness programmes

Staff accommodation options

Complimentary meals

Uniforms and laundry services

Training and development opportunities

Job summary

Le Meridien Kota Kinabalu in Kota Kinabalu, Sabah, invites an experienced Executive Housekeeper to lead all housekeeping and laundry operations. This full-time role focuses on delivering exceptional cleanliness, comfort and service standards across the property, underpinning our five‑star reputation and guest satisfaction.

Based in Sabah, you will manage teams, budgets and policies, while collaborating with Front Office, Maintenance and Guest Services to ensure seamless operations and staff

Qualifications

• Minimum 5 years of experience in housekeeping management, preferably within a luxury four or five-star hotel environment.
• Proven track record of managing large housekeeping teams and achieving high occupancy standards.
• Strong knowledge of hospitality industry standards, guest expectations and service excellence principles.
• Excellent organisational and time management skills with the ability to prioritise multiple tasks.
• Proficient in hotel management systems and computerised scheduling software.
• Exceptional leadership and people management abilities with a focus on staff development.
• Strong communication skills in English; fluency in additional languages is advantageous.
• Comprehensive understanding of health and safety regulations and environmental practices.
• Relevant certification in hospitality management or housekeeping is preferred.
• Attention to detail and high standards of personal presentation.

Responsibilities

• Oversee and manage all housekeeping staff, including recruitment, training, scheduling and performance evaluation
• Establish and maintain the highest standards of cleanliness and hygiene throughout all guest rooms, public areas and back-of-house facilities
• Manage laundry operations, ensuring efficient processing and quality control of linens, uniforms and guest items
• Develop and implement housekeeping policies, procedures and standard operating guidelines
• Conduct regular inspections of guest rooms and common areas to ensure compliance with hotel standards
• Manage housekeeping budgets, including supplies, equipment and labour costs
• Liaise with other departments including Front Office, Maintenance and Guest Services to coordinate operations
• Address guest complaints and concerns related to room cleanliness and housekeeping services promptly and professionally
• Maintain comprehensive records, including inventory, staff schedules and maintenance reports
• Ensure compliance with health, safety and environmental regulations
• Lead team meetings and provide coaching to develop staff capabilities and engagement

Skills

Leadership

Staff development

Time management

Organisational skills

Communication skills (English)

Hospitality knowledge

Hotel management systems

Education

Hospitality management certification

Tools

Hotel management systems

Scheduling software

Job description

About the role

We are seeking an experienced Executive Housekeeper to join Le Meridien Kota Kinabalu on a full-time basis. Based in Kota Kinabalu, Sabah, this is a pivotal leadership position within our hospitality operations. As Executive Housekeeper, you will oversee all housekeeping and laundry operations, ensuring our guests experience exceptional cleanliness, comfort and service standards. This role is strategically important to maintaining our five-star reputation and directly contributes to guest satisfaction and operational excellence across the property.

Key responsibilities

• Oversee and manage all housekeeping staff, including recruitment, training, scheduling and performance evaluation
• Establish and maintain the highest standards of cleanliness and hygiene throughout all guest rooms, public areas and back-of-house facilities
• Manage laundry operations, ensuring efficient processing and quality control of linens, uniforms and guest items
• Develop and implement housekeeping policies, procedures and standard operating guidelines
• Conduct regular inspections of guest rooms and common areas to ensure compliance with hotel standards
• Manage housekeeping budgets, including supplies, equipment and labour costs
• Liaise with other departments including Front Office, Maintenance and Guest Services to coordinate operations
• Address guest complaints and concerns related to room cleanliness and housekeeping services promptly and professionally
• Maintain comprehensive records, including inventory, staff schedules and maintenance reports
• Ensure compliance with health, safety and environmental regulations
• Lead team meetings and provide coaching to develop staff capabilities and engagement

What we're looking for

• Minimum 5 years of experience in housekeeping management, preferably within a luxury four or five-star hotel environment
• Proven track record of managing large housekeeping teams and achieving high occupancy standards
• Strong knowledge of hospitality industry standards, guest expectations and service excellence principles
• Excellent organisational and time management skills with the ability to prioritise multiple tasks
• Proficient in hotel management systems and computerised scheduling software
• Exceptional leadership and people management abilities with a focus on staff development
• Strong communication skills in English; fluency in additional languages is advantageous
• Comprehensive understanding of health and safety regulations, occupational health standards and environmental practices
• Ability to work flexibility, including early starts and weekends as required
• Relevant certification in hospitality management or housekeeping is preferred
• Attention to detail and high standards of personal presentation

What we offer

Le Meridien Kota Kinabalu is committed to supporting the wellbeing and professional development of our team members. We offer a competitive compensation package commensurate with experience, including performance bonuses and incentives. Our comprehensive benefits include health and wellness programmes, staff accommodation options, complimentary meals, uniforms and laundry services. We provide ongoing training and development opportunities to support your career progression within the hospitality industry. We foster a collaborative working environment with clear pathways for advancement into senior management roles. We also offer flexible working arrangements where possible and encourage work-life balance through our supportive policies and employee assistance programmes.

About us

Le Meridien Kota Kinabalu is a prestigious five-star hotel located in the heart of Sabah's vibrant capital city. As part of the globally recognised Le Meridien brand, we are committed to delivering exceptional hospitality experiences and maintaining the highest standards of service excellence. Our hotel combines contemporary luxury with authentic cultural experiences, welcoming guests from around the world. We pride ourselves on our attention to detail, innovative approaches to hospitality and our dedication to creating memorable experiences for every guest. Our team is passionate about excellence and committed to upholding the values of integrity, quality and service that define the Le Meridien experience. We believe in investing in our people and creating a workplace where talented individuals can thrive and grow.