Hotel F&B Service Crew Leader | Penang

The Lakehouse Cameron Highlands; Penang; On-site; MYR 27,900 - 39,060; Full time

Job summary

The Lakehouse Cameron Highlands is seeking a dedicated Food & Beverage Service Crew Leader to supervise daily operations across various service areas, including bars, restaurants, and in-room dining. This role requires ensuring exceptional guest experiences while maintaining the highest standards of service delivery.

The ideal candidate will have a diploma in Hospitality and a minimum of 2-3 years of experience in the Food & Beverage sector, including supervisory experience. Strong leadership and guest service skills are essential for this position.

Qualifications

• Minimum 2-3 years of Food & Beverage service experience.
• At least 1 year in a supervisory role.
• Proven ability to handle guest complaints effectively.

Responsibilities

• Supervise daily operations of Food & Beverage outlets.
• Lead and motivate the service team.
• Handle guest requests and ensure satisfaction.
• Ensure compliance with food safety regulations.

Skills

Leadership

Guest service

Coaching

Team management

Organizational skills

Education

Diploma in Hospitality or related field

Tools

POS systems

Job description

The Lakehouse Cameron Highlands is seeking a dedicated Food & Beverage Service Crew Leader to supervise daily operations across various service areas, including bars, restaurants, and in-room dining. This role requires ensuring exceptional guest experiences while maintaining the highest standards of service delivery.

The ideal candidate will have a diploma in Hospitality and a minimum of 2-3 years of experience in the Food & Beverage sector, including supervisory experience. Strong leadership and guest service skills are essential for this position.