Hotel Cleanliness Supervisor (Room)

Moxy Putrajaya; Putrajaya; On-site; MYR 45,000 - 67,000; Full time

Job summary

MOXY Putrajaya is seeking a passionate Hotel Cleanliness Supervisor (Rooms) to lead the Housekeeping Crew and ensure every guest room meets the highest standards of cleanliness, comfort, and presentation.

You will oversee daily room operations, inspect guestrooms, and help deliver exceptional experiences by coordinating with Front Office, Engineering, and Laundry to keep rooms guest-ready and operations running smoothly.

Qualifications

• Minimum 1 year of housekeeping experience.
• 1 year supervisory experience preferred.
• Strong leadership and team development skills.
• Excellent attention to detail and commitment to quality.
• Strong communication, organization, and problem-solving abilities.

Responsibilities

• Inspect guestrooms and assigned areas to ensure cleanliness standards are met.
• Monitor room status, identify discrepancies, and coordinate with Front Office to resolve issues.
• Prioritize room cleaning activities based on arrivals and operational needs.
• Coordinate room assignments and communicate updates to the Housekeeping team.
• Ensure guestrooms are ready on time and meet quality expectations.
• Liaise with Front Office, Engineering, Laundry, and other departments for smooth operations.
• Complete daily inspections, reports, and operational documentation.
• Communicate updates during shift handovers.
• Identify maintenance concerns and safety hazards for follow-up.
• Assist with training, coaching, scheduling, and motivating Housekeeping Crew members.
• Support guest requests and service recovery efforts.

Skills

Leadership

Attention to detail

Communication

Problem-solving

Team development

Education

High School Diploma, GED, or equivalent

Job description

At Moxy, a great guest experience starts with a perfectly prepared room. We're looking for a passionate, detail-oriented, and hands-on Hotel Cleanliness Supervisor (Rooms) to lead our Housekeeping Crew and ensure every guest room meets the highest standards of cleanliness, comfort, and presentation.

As a Hotel Cleanliness Supervisor, you'll oversee daily room operations, inspect guestrooms, coordinate room readiness, and support the Housekeeping team in delivering exceptional experiences. You'll work closely with Front Office, Engineering, and Laundry to ensure rooms are guest-ready and operational excellence is achieved every day.

What You'll Do

• Inspect guest rooms and assigned areas to ensure Marriott and Moxy cleanliness standards are consistently met.
• Monitor room status, identify discrepancies, and work with Front Office to resolve issues promptly.
• Prioritize room cleaning activities based on arrivals, departures, VIP guests, and operational needs.
• Coordinate room assignments and communicate updates to the Housekeeping team.
• Ensure guestrooms are ready on time and meet quality expectations.
• Liaise with Front Office, Engineering, Laundry, and other departments to ensure smooth daily operations.
• Complete daily inspections, reports, and operational documentation accurately.
• Communicate important updates and operational information during shift handovers.
• Identify maintenance concerns, safety hazards, and service opportunities for follow-up.
• Assist with training, coaching, scheduling, and motivating Housekeeping Crew members.
• Support guest requests and service recovery efforts to enhance guest satisfaction.
• Ensure compliance with safety, security, and company policies and procedures.

What Makes You a Great Fit

• Passion for hospitality and creating memorable guest experiences.
• Strong leadership and team development skills.
• Excellent attention to detail and commitment to quality.
• Strong communication, organization, and problem-solving abilities.
• Ability to work in a fast-paced, hands-on environment.
• Minimum 1 year of Housekeeping experience and 1 year of supervisory experience preferred.
• High School Diploma, G.E.D., or equivalent qualification.

Why You'll Love MOXY

At Moxy, we hire people with personality. We celebrate individuality, teamwork, and authentic hospitality. If you're ready to lead a fun and energetic Crew while ensuring every guest enjoys a clean, comfortable, and memorable stay, we'd love to hear from you.

Ready to help create rooms guests can't wait to return to? Join #MoxyCrew today!