Hostel Operation Executive

Agensi Pekerjaan Ami Awana Sdn Bhd; Penang; On-site; MYR 33,000 - 61,000; Full time

Job summary

Agensi Pekerjaan Ami Awana Sdn Bhd is seeking a Hostel Operations Executive in Penang to oversee day-to-day hostel operations, including housekeeping, maintenance, and compliance. You will coordinate room allocations, check-ins/outs, onboarding of residents, and act as the first contact for inquiries.

The role requires strong organizational and communication skills to keep records, safety protocols, and service delivery running smoothly.

Responsibilities

• Ensure smooth day-to-day operations of the hostel, including housekeeping, maintenance and compliance.
• Coordinate room allocations, check-ins, check-outs, and maintain updated resident records.
• Monitor the condition of hostel facilities and promptly address repair or maintenance issues.
• Serve as the first point of contact for hostel residents regarding inquiries, complaints, and support requests.
• Facilitate onboarding of new residents, including orientation and explanation of hostel rules.
• Monitor resident behavior and report violations to the Hostel Manager or disciplinary committee.
• Assist the Hostel Manager in maintaining accurate records—resident data, financial reports, inventory, etc.
• Prepare reports related to hostel occupancy, maintenance issues, complaints, and resident satisfaction.
• Maintain inventory of supplies such as cleaning materials, toiletries, and office items, and ensure timely replenishment.
• Ensure hostel security protocols are followed, including visitor management and curfew compliance.
• Conduct regular checks to ensure safety measures (fire extinguishers, emergency exits, CCTV) are functioning.
• Assist in organizing fire drills and safety awareness sessions.
• Liaise between the hostel administration, residents, security staff and housekeeping.
• Schedule and coordinate maintenance work and third-party service providers.
• Help in organizing hostel events and community activities.

Job description

· Ensure smooth day-to-day operations of the hostel, including housekeeping, maintenance and compliance.

· Coordinate room allocations, check-ins, check-outs, and maintain updated resident records.

· Monitor the condition of hostel facilities and promptly address repair or maintenance issues.

2. Resident Services:

· Serve as the first point of contact for hostel residents regarding inquiries, complaints, and support requests.

· Facilitate onboarding of new residents, including orientation and explanation of hostel rules.

· Monitor resident behavior and report violations to the Hostel Manager or disciplinary committee.

3. Administrative Support:

· Assist the Hostel Manager in maintaining accurate records—resident data, financial reports, inventory, etc.

· Prepare reports related to hostel occupancy, maintenance issues, complaints, and resident satisfaction.

· Maintain inventory of supplies such as cleaning materials, toiletries, and office items, and ensure timely replenishment.

4. Safety and Compliance:

· Ensure hostel security protocols are followed, including visitor management and curfew compliance.

· Conduct regular checks to ensure safety measures (fire extinguishers, emergency exits, CCTV) are functioning.

· Assist in organizing fire drills and safety awareness sessions.

5. Coordination and Communication:

· Liaise between the hostel administration, residents, security staff and housekeeping.

· Schedule and coordinate maintenance work and third-party service providers.

· Help in organizing hostel events and community activities.

Rules for Hostel Operation Executives:

· Maintain punctuality, discipline, and professionalism at all times.

· Keep all resident and administrative data confidential.

· Ensure neutral, fair treatment of all residents and staff.

· Avoid engaging in any activity that could result in a conflict of interest.

· Report any serious incident or violation to the Hostel Manager immediately.

· Stay updated with hostel policies and institutional regulations.