Assistant Hotel Manager

WIT Venture Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

WIT Venture Sdn Bhd in Kuala Lumpur is seeking an Assistant Hotel Manager to support day-to-day operations across assigned short-term rental properties and maintain service standards, guest satisfaction, and property readiness.

You will oversee housekeeping, maintenance, staffing, safety, and building coordination, act on guest feedback, manage escalations, and ensure consistent SOP compliance to deliver exceptional guest experiences and strong property ratings.

Job description

The Assistant Hotel Manager supports in managing the day-to-day operations and service standards of assigned short-term rental properties. The role focuses on ensuring consistent building operations, guest satisfaction, property readiness, team performance and timely resolution of operational issues across multiple buildings when required.

Daily Property Operations

Support in overseeing daily operations across assigned buildings.

Ensure all units and common areas are clean, functional, safe and guest-ready.

Conduct regular operational checks and follow up on identified issues.

Guest Experience & Service Quality

Ensure guests receive consistent and professional service throughout their stay.

Handle escalated guest enquiries, complaints and service recovery matters.

Analyse guest feedback and identify recurring service issues requiring corrective action.

Building Review & Guest Satisfaction

Drive improvement in building ratings, guest satisfaction and positive reviews.

Identify operational factors contributing to negative reviews and ensure corrective actions are implemented.

Work closely with the property team to maintain service standards that support strong guest reviews.

Housekeeping & Property Readiness

Supervise housekeeping performance, room cleanliness, linen, amenities and overall presentation.

Ensure rooms are properly prepared and meet the required standard before guest check-in.

Address repeated cleanliness or room-readiness issues with the relevant team.

Maintenance & Facility Management

Ensure maintenance defects, damages and facility issues are promptly attended to.

Coordinate with technicians, contractors and building management where required.

Follow up on recurring maintenance issues and ensure appropriate corrective action is taken.

Team Supervision & Manpower

Monitor attendance, manpower coverage, work performance and discipline.

Provide on-the-job coaching and ensure associates follow operational standards and SOPs.

Building Management & Stakeholder Coordination

Coordinate with building management, security, facility management and other relevant stakeholders.

Address building-related operational matters including access, parking, facilities, security and building regulations.

Ensure the property team maintains a professional working relationship with building stakeholders.

Take immediate action on operational incidents, guest emergencies, safety concerns and serious complaints.

Escalate significant matters to the Management with clear updates and recommendations.

Ensure incidents are properly documented and corrective actions are followed through.

Operational Standards, SOP & Compliance

Ensure associates comply with approved SOPs and operational standards.

Identify gaps, inconsistencies and recurring operational problems and recommend improvements.

Support company in implementing, training and auditing revised SOPs across buildings.

Provide regular updates on building performance, guest feedback, room readiness, maintenance, manpower and operational issues.

Follow through on agreed action plans and ensure outstanding matters are closed within the required timeline.

Support initiatives to improve operational efficiency, service quality, guest experience and overall building performance.