Hospitality Technical Support Engineer

e-Novate Pte Ltd

Kuching

On-site

MYR 48,000 - 72,000

Full time

7 days ago

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Job summary

e-Novate Pte Ltd is seeking a Technical Support team member in Kuching, Sarawak to provide technical customer support, project implementation and rollouts. The role is office based and will report to a Singapore-based entity, with travel to customer sites as required.

Responsibilities include remote support, issue troubleshooting, collecting feedback, software configuration, and conducting training sessions via in-person meetings or Zoom. After-hours support may be scheduled.

Qualifications

Experience in the hotel industry or online travel agencies.
LAMP systems administration.
Basic HTML, JS, CSS.
Minimum 2 years of relevant experience.
Excellent written and spoken English communication.
Professionalism and responsiveness to team & customer requests.

Responsibilities

Help support customer remotely using IM, Email, Zoom.
Troubleshoot customer issues.
Gather customer feedback for product improvement.
After hours support will be required by schedule.
Work with sales to implement software on customer sites.
Configure software to meet customer requirements.
Train customer in software usage and operation both in person and through zoom.
Test software prior to customer release.
Ensure customer issues found in support are resolved.
Document issues found.
Travel & Customer support.
Ability to travel domestically in Sarawak, Sabah, Peninsular Malaysia for site visits.
International travel and tradeshows where required.

Skills

Computers & cloud apps

Hotel front office familiarity

SDLC - Agile or Waterfall

Door lock solutions

WhatsApp/Line/Telegram experience

Tools

Wordpress

AWS Lightsail

CPanel hosting

HTML/CSS/JavaScript basics

Job description

We are looking for a Technical Support team member to provide technical customer support, project implementation and rollouts with QA.
The ideal candidate will be an outgoing person who is tech savy, comes with lots of positive energy and is able to perform under pressure. Candidate should be able to communicate professionally speaking English, Bahasa Melayu and/or Mandarin.
This role is office based in Kuching, Sarawak, reporting to a Singapore-based entity and paid via an Employer of Record in Malaysia.

Customer Support

Helping support customer remote using IM, Email, Zoom
Trouble shooting customer issues
Gather customer feedback for product improvement
After hours support will be required by schedule
Work with sales to implement software on customer sites
Configure software to meet customer requirements
Train customer in software usage and operation both in person and through zoom

Quality Assurance

Test software prior to customer release
Ensure customer issues found in support are resolved
Document issues found
Travel & Customer support
Ability to travel domestically in Sarawak, Sabah, Peninsular Malaysia for site visits
International travel and tradeshows where required

Highly Considered Skills