Five-Star Outlet Manager - Guest Experience Leader

Pullman Hotels & Resorts; Kuching; On-site; MYR 4,200 - 6,400; Full time

Job summary

Pullman Kuching is seeking an experienced Restaurant Supervisor to manage the day-to-day operations of the hotel restaurant outlet, delivering five‑star guest experiences.

You will supervise and train the service team, coordinate with Kitchen, Housekeeping and other departments, drive guest engagement, upsell, and ensure HACCP, hygiene and brand standards.

The role requires strong leadership, excellent communication, and a passion for fine dining in a luxury hospitality setting.

Qualifications

• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
• 3–5 years of experience in Food & Beverage service operations, preferably in a luxury or five‑star hotel.
• Minimum 1–2 years of supervisory experience in a restaurant or specialty outlet.
• Strong leadership and team management abilities.
• Excellent communication and guest relations skills.
• Sound knowledge of restaurant operations, food and beverage service standards, and fine dining etiquette.

Responsibilities

• Assist in managing the day-to-day operations of the restaurant outlet, ensuring five‑star guest experiences.
• Supervise, train, and motivate the service team to maintain service quality, grooming, hygiene, and efficiency.
• Monitor guest satisfaction, handle complaints professionally, and ensure prompt resolution of issues.
• Coordinate with Kitchen, Housekeeping, and other departments for seamless service delivery.
• Drive outlet revenue through upselling, promotions, and guest engagement initiatives.
• Monitor inventory, breakage, and operating supplies with cost-control measures.
• Ensure compliance with food safety, hygiene, HACCP and brand standards.
• Assist in preparing duty rosters, performance evaluations, and training plans.

Skills

Leadership

Communication

Guest relations

Multitasking

Problem-solving

Restaurant operations knowledge

Education

Bachelor's or Diploma in Hotel Management

Tools

POS systems

Microsoft Office

Restaurant management software

Job description

Pullman Kuching is seeking an experienced Restaurant Supervisor to manage the day-to-day operations of the hotel restaurant outlet, delivering five‑star guest experiences.

You will supervise and train the service team, coordinate with Kitchen, Housekeeping and other departments, drive guest engagement, upsell, and ensure HACCP, hygiene and brand standards.

The role requires strong leadership, excellent communication, and a passion for fine dining in a luxury hospitality setting.