Hospitality Sales & Proposals Coordinator

Renaissance Hotels; Kampung Malaysia Tambahan; On-site; MYR 36,000 - 60,000; Full time

Job summary

Renaissance Hotels in Kuala Lumpur is seeking a Sales & Marketing support professional to perform general office duties and assist with the sales process. You will prepare proposals, contracts, and event orders while promoting the brand image both internally and externally.

You will handle materials and information packages, enter and verify data in sales software, and respond to client inquiries by phone and email.

Qualifications

• Proven ability to perform general office duties to support Sales & Marketing.
• Strong written and verbal communication skills recommended.

Responsibilities

• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
• Promote awareness of brand image internally and externally.
• Gather materials and assemble information packages (e.g., brochures, promotional materials).
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
• Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Education

High school diploma or GED equivalent

Job description

Renaissance Hotels in Kuala Lumpur is seeking a Sales & Marketing support professional to perform general office duties and assist with the sales process. You will prepare proposals, contracts, and event orders while promoting the brand image both internally and externally.

You will handle materials and information packages, enter and verify data in sales software, and respond to client inquiries by phone and email.