Assistant Sales Manager, Hospitality & Guest Experience

Renaissance Hotels; Kuala Lumpur; Vor Ort; MYR 36.000 - 72.000; Vollzeit

Zusammenfassung

Renaissance Hotels in Kuala Lumpur is seeking a Sales & Marketing professional to handle guest communications, coordinate with Sales, Data Administration and Accounting, and support reservation processes.

You will apply sales techniques to maximize revenue, upsell, and promote the brand image while ensuring excellent service and loyalty rewards. Join a global team and contribute to delivering memorable experiences for guests in a vibrant city.

Qualifikationen

• Education: High school diploma or G.E.D. equivalent.

Aufgaben

• Resolve guest calls, requests, or problems by directing to appropriate departments.
• Use sales techniques to maximize revenue while maintaining guest loyalty, including upselling.
• Enter Marriott Rewards information into software when taking guest reservations.
• Answer, record, and process guest calls, requests, questions, or concerns.
• Assist management in training and motivating employees; serve as a role model.
• Follow all policies and protect company assets; maintain confidentiality of information.

Ausbildung

High school diploma or GED

Jobbeschreibung

Renaissance Hotels in Kuala Lumpur is seeking a Sales & Marketing professional to handle guest communications, coordinate with Sales, Data Administration and Accounting, and support reservation processes.

You will apply sales techniques to maximize revenue, upsell, and promote the brand image while ensuring excellent service and loyalty rewards. Join a global team and contribute to delivering memorable experiences for guests in a vibrant city.