Inbound Call & Customer Care Specialist

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

KPJ Healthcare Berhad is a leading provider of private healthcare services in Malaysia, with a long-standing history and a broad network of specialist hospitals. The role supports frontline customer service by answering and routing calls, maintaining staff directories, and ensuring information is accurate for callers.

Join a team that emphasizes safety, integrity, and continuous improvement as you help deliver timely information, direct inquiries, and provide training to new operators and

Qualifications

• Answers and routes incoming calls.
• All incoming calls to answer within three rings.
• Performs database retrieval for directory information.
• Ensure telephone directory in place.
• Assists callers in identifying needs and routing calls appropriately.
• To communicate effectively with customers.
• Reports PABX console/computer problems to supervisor.
• To ensure the PABX system is always in good order.
• Updates and maintains staff directory to ensure accurate delivery of information.
• To ensure accuracy of staff directory.
• Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc.
• To ensure accuracy of information delivered to customers.
• Provide training for new operators or on-call substitutes.
• To ensure the new staff understand the job responsibilities.
• To make announcement when Emergency Codes, General Information necessary.
• Other ad-hoc task assign by Superior.

Responsibilities

• Answers and routes incoming calls.
• All incoming calls to answer within three rings.
• Performs database retrieval for directory information.
• Ensure telephone directory in place.
• Assists callers in identifying needs and routing calls appropriately.
• To communicate effectively with customers.
• Reports PABX console/computer problems to supervisor.
• To ensure the PABX system is always in good order.
• Updates and maintains staff directory to ensure accurate delivery of information.
• To ensure accuracy of staff directory.
• Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc.
• To ensure accuracy of information delivered to customers.
• Provide training for new operators or on-call substitutes.
• To ensure the new staff understand the job responsibilities.
• To make announcement when Emergency Codes, General Information necessary.
• Other ad-hoc task assign by Superior.

Skills

Telephone handling

Customer service

Directory management

PABX system

Tools

PABX system

Job description

KPJ Healthcare Berhad is a leading provider of private healthcare services in Malaysia, with a long-standing history and a broad network of specialist hospitals. The role supports frontline customer service by answering and routing calls, maintaining staff directories, and ensuring information is accurate for callers.

Join a team that emphasizes safety, integrity, and continuous improvement as you help deliver timely information, direct inquiries, and provide training to new operators and