Airbnb Customer service cum Concierge Reception

Guestonic Property Management Sdn Bhd; Kuala Lumpur; On-site; MYR 22,000 - 40,000; Full time

Benefits offered by this job

EPF and SOCSO contributions

Free homestay benefit

Team bonding

Job summary

Guestonic Property Management Sdn Bhd is seeking an organized Airbnb Customer Service cum Concierge Reception to manage guest inquiries from initial contact to check-in. The role focuses on delivering a seamless booking experience with strong emphasis on communication and attention to detail.

The position requires availability for 24-hour shift patterns, including mornings, afternoons, and nights, with shift allowances.

Qualifications

• Proficient verbal and written communication in English and Malay (Mandarin bonus).
• Fresh graduates welcome to apply.
• Strong organizational and multitasking abilities.
• Customer-centric attitude with problem-solving mindset.

Responsibilities

• Respond to booking inquiries via website and third-party platforms (Airbnb, Agoda, Booking.com, etc).
• Process reservations accurately and timely using the property management system.
• Provide guests with detailed information about homestay options, pricing, amenities, and local attractions.
• Coordinate between guests and operations teams to ensure accommodation readiness and availability.

Skills

English

Malay

Mandarin (plus)

Fresh graduates welcome

Multitasking

Customer-centric mindset

Job description

Airbnb Customer service cum Concierge Reception

We are seeking a highly organized and customer-focused Airbnb Customer Service cum Concierge Reception to manage the reservation process for our homestay properties. The ideal candidate will serve as the primary point of contact for guests from initial inquiry to check-in, ensuring a seamless booking experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

This is a 24hours shift work that required to work the below shift with 5 work days + 2 off days where shift allowance will be provided

Morning Shift: 8AM - 5PM

Noon Shift: 2PM - 11PM

Night shift: 11PM-8AM

Key Responsibilities:

Respond to booking inquiries via website and third-party platforms (e.g., Airbnb, Agoda, Booking.com, etc).

Process reservations accurately and in a timely manner using the property management system.

Provide guests with detailed information about homestay options, pricing, amenities, and local attractions.

Coordinate between guests and operation teams to ensure accommodation readiness and availability.

Qualifications:

Fresh grads are welcome to apply.

Love to works in service industries.

Proficient verbal and written communication skills in English and Malay Language. (Mandarin language will be a plus)

Strong organizational and multitasking abilities.

Customer-centric attitude with a problem-solving mindset.

Ability to work in shift hours, including weekends and holidays if required.

Why Join Us?

Perfect Guidance & Support
We are committed to your success. Receive hands-on training and continuous mentorship to help you excel in your role.

Work-Life Balance
We foster a healthy work culture that respects your time and well-being — because your life outside of work matters too.

Flexibility That Fits You
Enjoy a flexible working schedule that helps you balance personal and professional priorities.

Secure Employment Benefits
We provide full EPF and SOCSO contributions to ensure your financial and medical security.

Staff Staycation Perk
Take a well-deserved break with our annual free homestay benefit — your chance to experience our stays just like a guest!

Team Bonding Activities
We value connection. Enjoy regular team bonding events that strengthen teamwork and create lasting friendships.