Homestay Operations Executive

Nai Hospitality (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 56,000; Full time

Job summary

Nai Hospitality (M) Sdn Bhd in Kuala Lumpur is seeking motivated Operation Executive(s) to help manage and expand our fast-growing homestay business. The role involves attending to guests online and by phone, supervising housekeeping, and coordinating maintenance and reporting tasks.

Fresh graduates are welcome, and training is provided. This full-time position offers growth opportunities in a young, dynamic team within a company known for rapid promotion for high performers.

Qualifications

• Fresh graduates are welcome to apply.
• Fluent in spoken and written English.
• Experience in customer service or hospitality is a plus.

Responsibilities

• Attend to guests online and over the phone.
• Supervise housekeeping and cleaning in the homestay.
• Organise maintenance tasks with in-house technicians.
• Handle administrative and reporting tasks.

Skills

Customer service

Operations coordination

Hospitality industry

Communication skills

Education

Hotel Management Diploma or Degree

Tools

Microsoft Office

Job description

You are about to be employed and loved unconditionally!

(Edit: with the condition if you are not awfully clumsy, forgetful, annoying, excessively incompetent and boring)

We are looking for motivated and highly committed Operation Executive(s) to help manage and expand a fast growing homestay business. Fast growth means fast promotions for the best candidates. Also proud to be the first home management partner of Homes & Villas by Marriott Bonvoy in Kuala Lumpur.

Full-Time position.

Why are we different:

A place to create your own future: Homestay is a young industry. You will design the future landscape of homestay in Malaysia. We will even put your photos on the cover if you like to be photographed.

Unlimited supply of bubble tea: Not just bubble tea but all kind of healthy food including, but not limited to pastries, durian, and Luosifen.

Certificate not required: We have staff with one eye and half a brain blending perfectly in the team. If you think you are qualified drop us a line.

Instagram: https://www.instagram.com/naibnb

Company website: https://www.naibnb.com/

Required language(s): Fluent in spoken/written English.

Fresh graduates and SPM leavers are encourage to apply.

Training provided. Seniors are friendly. Really :)

Pleasant personality with focus on excellence in customer service. Funny banter and pun wizards welcomed.

Candidates with Hotel Management Diploma or Degree is a plus, but not required.

Grammar Nazi is also a plus (Please, no real Nazi's. Gross)

Know the difference between working in hospital and hospitality.

Common sense. Realistic. Can walk straight. With two ears and one nose.

This role is highly rewarding for the right candidate, who enjoys working in small, tight-knit teams.

Scope of work (work stuff):

Attending to guests online and phone inquiries.

Cleaning and housekeeping supervising in homestay.

Organise maintenance tasks with in-house technicians.

All kind of administrative and reporting tasks whether you like it or not.

Things You might Enjoy:

Fabulous work environment in HQ office. (Near TRX MRT station)

Very supportive employee environment.

Meeting guests from all over the world.

Company dinners, happy-hours and events.

Management level opportunities in hospitality.

Employee Benefits:

Free breakfast & lunch (In Office).

Mileage Claim.

Home Office Parking provided.

Snack bar and weekly dessert day.

Company dinners, happy-hours, events and trips.

Mini library for bookworm.

Generous bonuses and fast promotion for high-performers.

You might like working here if you like:

Working with other smart, genuine people who are focused on the same mission.

Working in a team, where people take care of each other, where people are honest with each other, where we give honest feedback and we would like to receive honest feedback.

Having new project ideas and the space to try your creative ideas out.

Love meeting guests from around the world. Comfortable talking to strangers.

Learning new things. From how to edit photos to how to speak French, we strive to make this an interesting workspace.

Stretching the boundaries of meditation, anger management, and creative cursing.

Career opportunities. Stay a while. Get promoted to management. We are growin' over here!

You might NOT like working here if you're expecting:

To just do your job. Everyone at the company is cross trained to do any task at hand.

Uncomfortable with uncertainty. We're constantly doing new things. You'll need to figure out how to get things done with the resources at hand.

Someone to always tell you what to do. We hire smart, motivated people. We don't tell them what to do. They tell us what to do. Find the problem, own it, solve it.

Office politics. We have a zero tolerance policy for office politics. Staff with politicking tendency doesn’t have a place in our company.

Your application will include the following questions:

• What's your expected monthly basic salary?
• How would you rate your English language skills?
• Do you have customer service experience?
• How many years' experience do you have as an Operations Executive?
• Which of the following languages are you fluent in?
• What's your average typing speed?
• How much notice are you required to give your current employer?
• Do you possess or have access to your own transportation?

We are a young company in homestay adventure. We have a dynamic team that works hard and expanding fast.

We are currently managing more than 700+ homestay in across Malaysia! We're known by many foreign travelers for our breathtaking homestay units.

Look us up on our social media and respective platforms!

We're on Instagram, TikTok, Facebook, or Google us!

We are looking for new young dynamic staff to help us attend to guests inquiries, organise our daily operation, maintain the quality of our service, and create more attractive apartments to help us standout from the market.

Join us in this trendy business now!

We are a young company in homestay adventure. We have a dynamic team that works hard and expanding fast.

We are currently managing more than 700+ homestay in across Malaysia! We're known by many foreign travelers for our breathtaking homestay units.

Look us up on our social media and respective platforms!

We're on Instagram, TikTok, Facebook, or Google us!

We are looking for new young dynamic staff to help us attend to guests inquiries, organise our daily operation, maintain the quality of our service, and create more attractive apartments to help us standout from the market.

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What can I earn as an Operations Executive