Assistant Executive Housekeeper

IHG Hotels & Resorts; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

IHG Hotels & Resorts, at Kimpton Naluria Kuala Lumpur, seeks an Assistant Executive Housekeeper to lead and develop the housekeeping team, ensuring rooms and public areas meet the highest standards and delivering a guest experience that is personal and memorable. You will manage daily operations, monitor quality, train staff, and collaborate with other departments to ensure seamless service.

A Diploma or degree in Hospitality Management is preferred, with 3+ years in housekeeping and supervisory

Qualifications

• Diploma or degree in Hospitality Management (preferred).
• Minimum 3 years of housekeeping operations experience, with at least 1 year in a supervisory role in a luxury hotel or resort.
• Proficiency with hotel PMS and housekeeping software (e.g., Opera, HotSOS, Knowcross).

Responsibilities

• Direct daily housekeeping activities and assign work to ensure proper staffing.
• Train and develop team members, monitor performance, and enforce safety standards.
• Inspect guest rooms and public areas to ensure cleanliness and upkeep.
• Collaborate with other departments to deliver seamless guest experiences.
• Handle guest requests and special inquiries to maintain high satisfaction.

Skills

Leadership

Customer service

Education

Diploma or degree in Hospitality Management

Tools

Opera PMS

HotSOS

Knowcross

Job description

Assistant Executive Housekeeper

Welcome to the Kimpton Naluria Kuala Lumpur family. Now that you are part of our family, let’s explain the role you will play.

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.

What Will You Be Doing?

Our hotel is only as good as the people it employs; that’s why we picked you. You’re efficient, meticulous by nature, passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their stay unforgettable, in all the right ways. You are just a perfect fit for us in this role.

You've proven you can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow.

You’ll be working with a friendly, motivated team who you will recruit and lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests.

Regarding the role, it’s as the job title says really, you are responsible for keeping our ‘house’ clean and tidy. You are responsibility for the whole team that ensure the ultimate comfort for our guests.

You will need to use your great communication skills and build strong relationships with the other teams to ensure our guests stay is seamless and effortless.

Your day-to-day:

Other duties may be assigned as needed.

Responsibilities include but are not limited to the following:

People

• Direct daily activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

Guest Experience

• Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
• Carry out special requests from guests, VIPs, repeat visitors and club members
• Help guests with their questions and complaints to achieve complete guest satisfaction
• Look smart - wear your uniform with pride

Responsible Business

• Maintain and order supplies and equipment whilst minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)
• Reunite items with owners - and log any lost and found property
• Perform other duties as assigned. May also serve as manager on duty

Financial

• Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability
• Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members

It’s a physical role and although there are the usual meetings, briefings and of course emails to check, you will be on your feet most of the day out and about chatting with your guests and your team, so fitness will be key for you, although reasonable adjustments will be made where we can. We would love it if you were multi-lingual, but it’s not essential.

What We’re Looking For

A focused and motivated Assistant Executive Housekeeper with a passion for hospitality, a strong sense of integrity, attention to detail, and a drive for continuous improvement. The ideal candidate will bring both professionalism and personality to the role, along with creativity and a commitment to maintaining high housekeeping standards.

What We Need From You

• Diploma or degree in Hospitality Management or related field (preferred).
• Minimum 3 years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role in a luxury hotel or resort.
• Proficiency in hotel systems, including Property Management Systems (PMS) and housekeeping software (e.g., Opera, HotSOS, Knowcross).