Hindi + EN speaker Customer Service Senior Associate

Hytech; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

Hytech Malaysia is seeking a customer service professional to join our on-site team. The role requires on-site work with 24/7 shift coverage, and a bachelor's degree in business or related field.

You will provide front-line support via live chat, phone and email, handling queries, resolving issues, and recording customer data to keep systems up to date. Ideal candidates are honest, meticulous, and responsible, with prior customer service experience.

Qualifications

• Bachelor's degree in business study or related field.
• Honest, meticulous in work, and a sense of responsibility.
• Experience in customer service.

Responsibilities

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notice

Skills

Customer service

Communication

Attention to detail

Education

Bachelor's degree in business study or related field

Job description

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notice

Qualifications

• Comfortable with working on site and 24/7 shift
• Bachelor's degree in business study or any related field.
• Honest, meticulous in work, and a sense of responsibility.
• Experience in working on Customer Service